[Focus on "3.15" These small problems bring big troubles to consumers ①] Can I also receive express delivery for me at the door, in the stairwell, and in the meter box?
"Release without notice" often leads to lost items, which arouses consumers' resentment
opening words
In the field of consumption, there are some small problems that occur frequently, and consumers complain quite a lot. However, because the things are not big and the amount is not high, consumers will not waste time and effort to defend their rights. Over time, these problems will bring big problems to consumers. trouble.
For this reason, on the occasion of the "3.15" International Consumer Rights Day, this newspaper specially launched a series of reports "These small problems bring big troubles to consumers", reflecting the small problems in the consumer field that infringe on consumer rights, hoping to cause The attention of relevant departments will help solve consumption congestion and better promote the release of consumption potential.
stay tuned.
Our newspaper, Beijing, March 14th (Reporter Qu Xinyue) "I have followed the WeChat public accounts of several express delivery companies, and I often see the push messages of 'customer sign for recipient: doorstep, signed for' in the public account. I What I don’t understand is, can I also receive the courier at my door?” Today, Ms. Liu, a consumer in Chaoyang District, Beijing, complained to a reporter from the Worker’s Daily, “Whose responsibility is it if you lose it?”
Ms. Lu, a consumer in Fuzhou City, Fujian Province, also found a similar problem: "The courier often leaves the courier at the door of the house without saying hello. Our house is empty during the day, and the courier is easily taken away. Before the courier puts the courier at the door, why? Can't you give me a call to communicate?"
After Ms. Lu posted her experience on the Internet, it aroused the resonance of many netizens.
Some people complained that in addition to the "doorway", the "stairwell" and "meter box" have "signed for" express delivery for themselves.
Among them, many people also said that they lost their express delivery because of this.
In the end, Ms. Lu chose to complain to the courier company for compensation. "Although I got compensation, this kind of shopping experience is really unpleasant."
In the experience of signing for express delivery, many consumers said that they are most disgusted with "release without notice".
"Sometimes I'm actually at home, and when I'm about to go out, I find there are couriers piled up at the door." Ms. Liu said that it is acceptable to temporarily leave the courier at the door of the house, but the courier should call in advance, "SMS reminders are actually easy to miss."
"It's definitely more reassuring to be able to sign in person. Sometimes I have too much work and can't take care of the phone, so I send a text message to remind me." Beijing courier Master Wei told reporters that he has to deliver more than 100 orders a day on average, but he often encounters problems when delivering items to the door. When there is no one at home, it is too troublesome to put them in the express cabinet one by one.
Some recipients have allowed the courier to be left at their door, and they will choose to leave it directly at the door when they deliver again.
"Sometimes I hide the courier under the carpet at the door of the recipient or in the shoe cabinet, and try not to put it in a conspicuous place." But Master Wei said that lost items also happen from time to time.
Who should bear the responsibility if the courier is left at the door and the package is lost?
According to the "Interim Regulations on Express Delivery", enterprises operating express delivery business should deliver the express mail to the agreed receiving address, the recipient or the recipient designated by the recipient, and inform the recipient or the recipient to check and accept it face to face.
"Whether the sender or the recipient agrees is the key factor in determining responsibility." Ding Hongtao, a lawyer from Beijing Jiarun Law Firm, said.
The reporter noticed that in January 2022, the State Post Bureau publicly solicited opinions on the "Measures for the Administration of the Express Delivery Market (Revised Draft)", which mentioned that "release without notice" can be fined up to 30,000 yuan.
"The disorderly and low-price competition among express delivery companies, and the operating costs are passed on to the couriers layer by layer. This is the reason for the low-quality delivery at the end of the express delivery." Liu Jing, a lawyer from Shaanxi Xuegao Law Firm, said that express delivery companies want to be healthy in the long run Development still has to improve service quality.