Starting from March 1, the newly revised "Express Delivery Market Management Measures" will be officially implemented, and the express delivery industry will usher in stricter regulations.
The new regulations make it clear that companies operating express delivery services that use smart express boxes and express delivery service stations to deliver express parcels without the user's consent are violations and will be fined up to 30,000 yuan.
Express delivery is related to the daily lives of many citizens, so the new regulations aroused a lot of discussion.
Many people believe that the new regulations provide consumers with more choices, while many couriers believe that the requirements of the new regulations are too strict and will lead to a significant increase in workload.
consumer:
Most express delivery is delivered directly to the inn.
"I prefer online shopping. I buy everything from razors and socks to refrigerators and TVs. I don't even ask for door-to-door delivery except for extra large items." Chen Yu, who lives on Jianshe Road, Chengdu, told reporters, Under normal circumstances, couriers leave the goods at the post station and rarely receive calls asking whether they want to deliver them to your door.
Zhu Bin, who lives on Hongxing Road in Chengdu, also said that in his impression, only the couriers from Deppon and SF Express would call to inquire whether door-to-door delivery was possible and where to store it. Other couriers were basically placed directly at the post station.
In recent years, as the volume of express delivery business has continued to rise, some couriers have placed express delivery in delivery stations and self-pickup lockers without the consent of users, which has also caused express delivery services to be criticized.
The reporter searched for "express delivery" on the Black Cat Complaint Platform, and more than 1.2 million related complaints appeared. Many of them were complaints about couriers storing express delivery at the post station without authorization. The targets of the complaints involved Yunda, YTO, ZTO, STO, Jitu, etc. courier company.
Courier:
The workload will be greatly increased and "stressful"
At 12:30 noon on February 29, at a rookie post station near the University Town in Wenjiang District, Chengdu, the person in charge, He Cheng, was sorting out more than 300 express packages delivered to the inn. The shelves were filled with large and small express packages.
Regarding the new express delivery regulations that are about to be implemented, He Cheng admitted that he is "under a lot of pressure" because in addition to running Cainiao Station, he also delivers express delivery every day, with an average of about 400 pieces per day, and his working hours are almost from morning to night.
"If you call one by one to ask whether the delivery will be delivered to your door, it will greatly increase the workload and cannot guarantee the timeliness of express delivery." He Cheng said that the increase in workload is the biggest challenge.
Wang Yong is a courier boy of SF Express. He has been in the industry for 9 years and is an "old man" in this industry.
"I know that the new express delivery regulations will be implemented tomorrow, and we are also discussing it." Wang Yong said that in fact, the new regulations will have a relatively small impact on SF Express couriers. "We have always required users to be contacted by phone and delivered to their doorsteps or stored elsewhere. .”
Wang Yong delivers about 90 pieces a day, about half of which need to be delivered to the door, and the rest are placed in express cabinets or delivery stations according to user requirements.
"The introduction of new regulations is definitely still stressful, and we need to be more careful when collecting and delivering express delivery." Wang Yong said.
The reporter learned that at present, domestic express delivery companies mainly include franchised express delivery represented by "three links and one delivery" such as Zhongtong and Yunda, as well as directly operated express delivery represented by SF Express, JD.com, Cainiao Express, etc.
Problems such as "investing without reporting" mostly occur in express logistics companies in the franchise system, which are related to factors such as corporate operating costs and business models.
expert:
New regulations will have a direct impact on express delivery prices
According to Article 54 of the newly revised "Express Delivery Market Management Measures": If an enterprise operating express delivery business uses smart express boxes, express service stations, etc. to deliver express parcels without the user's consent, the postal management department shall order it to make corrections, give a warning or If criticism is notified, a fine of not more than 10,000 yuan may be imposed; if the circumstances are serious, a fine of not less than 10,000 yuan but not more than 30,000 yuan may be imposed.
Many people in the industry believe that the implementation of the "Measures" may increase the cost of express delivery.
In this regard, express logistics expert Zhao Xiaomin believes that the next two to three months will be the off-season for the express delivery industry. In the short term, express collection and delivery fees will not change, but in the medium to long term, the new regulations will still have a direct impact on express delivery prices.
On the other hand, express delivery companies also need to provide greater incentive mechanisms to terminal couriers, that is, companies need to give profits, which means that the business methods of express delivery companies will undergo certain changes.
An industry insider told reporters that the new regulations provide clear penalties for violations, which will help promote the standardized development of the express delivery industry and be conducive to fair competition in the market. “In general, the implementation of the new regulations will have It will help improve the service quality and credibility of the express delivery industry, and will also pose higher requirements and challenges to express delivery companies."
West China Metropolis Daily - cover news reporter Ma Mengfei's photo report