Chugoku Electric Power Co., Ltd. conducted an investigation over a wider period, revealing that 30,000 customer information had been illegally viewed by a major electric power company. Did.
Since the full liberalization of the electricity retail market in 2016, transmission and distribution companies are prohibited by the Electricity Business Act from sharing customer information of retailers called "new electric power" with their parent companies, major electric power companies.
According to a previous investigation by Chugoku Electric Power, it was announced that 55 customer information was illegally viewed in the week from December 19th to 25th last year.
After that, when the target period was expanded to three months from October 1st to December 31st, a total of 682 people illegally viewed 33,295 customer information. I understand.
It is said that the purpose of browsing was to confirm that it was not the company's contract when receiving an inquiry from a competitor's customer by mistake, and that it was not confirmed that it was used for sales activities. increase.
It means that most of the systems have been refurbished so that they cannot be viewed at the company.
In addition, Chugoku Electric Power plans to investigate the fact that customer information could be viewed illegally on the screen used to purchase solar power generation.
Nobu Yamamoto, general manager of the Chugoku Electric Power Sales Business Headquarters, said, "We apologize for causing concern to our customers. We would like to properly manage information and work to prevent recurrence in the future."