China News Service, August 2nd (Xie Yiguan, China-Singapore Finance and Economics reporter) On the 2nd, the China Consumers Association released the "Analysis of Complaints Accepted by the National Consumers Association in the First Half of 2022".

The article shows that in the first half of 2022, the National Consumers Association received a total of 551,780 consumer complaints, a year-on-year increase of 5.71%, and consumer complaints generally showed an upward trend.

　　From the hotspot of complaints, it mainly involves consumer safety issues, such as food safety, medical beauty safety, prepayment safety, etc.; purchase and property consumption issues, such as commercial housing, property services, etc.; public service issues, such as telecommunication services, air passenger transportation, etc.; spiritual level Consumption issues, such as online training, online games, pet consumption, etc.

The use of pre-made dishes in take-out and dine-in has not been notified and has attracted attention

　　Recently, whether the use of prefabricated dishes in dine-in should be informed to consumers has caused concern. The China Consumers Association also stated that the labels of prefabricated dishes are not detailed, and the use of prefabricated dishes in takeout and dine-in has not been notified, and consumers’ right to know and right to choose has been compromised.

　　In addition, the fresh food purchased online is not fresh, and the fresh food is rotten and deteriorated due to overtime, delay, unannounced or unauthorized placement of the express cabinet, etc.; there are problems with the labels of imported food purchased online, there are no Chinese labels, Chinese instructions, and no domestic Health license number, etc.; food ingredients contain prohibited additives, such as adding propylene glycol to milk, etc.; there is no significant reminder for the sale of expiring food; some community group purchases of fresh food purchase channels are unclear, the quality is worrying, and there are potential safety hazards, which are also in the text. mentioned.

Some beauty institutions violated regulations to "harvest" consumers

　　According to the China Consumers Association, some unscrupulous merchants, driven by their interests, "harvest" consumers out of thin air by creating and selling facial anxiety.

　　It mainly includes false propaganda and exaggerated effects. For example, some beauty agencies exaggerate the beauty effects through false advertisements, fabricated user reviews, etc., to deceive and mislead consumers. Charges, etc.; some beauty institutions expand the scope of diagnosis and treatment without approval, and some practitioners operate illegally without relevant qualifications, causing consumer harm.

　　In addition, some beauty establishments lure customers into buying their products and services on the grounds of a free experience.

In this regard, the China Consumers Association said that consumers thought they had encountered "pie", but they did not know that they had fallen into the "trap" of merchants.

And often because it is impossible to prove that the merchants have forced consumption or fraudulent behavior, they can only choose to suffer "dumb losses".

The house is unfinished, the house is not handed over on time, and there are repeated disputes about buying a house

　　Complaints show that in the first half of this year, the National Consumers Association received a total of 5,787 complaints about commercial housing, a year-on-year increase of 23.31%.

　　The main problems of consumer complaints are disputes caused by unfinished housing.

For example, due to misappropriation of funds or lower-than-expected sales volume by some developers, the capital chain is broken, and the project is therefore suspended.

Some consumers took out loans to buy houses, and for this reason, they asked to stop paying their mortgages, causing a loan repayment turmoil.

　　In addition, developers who failed to deliver houses on time, failed to honor their promises, avoided contract supervision by means of supplementary agreements and special agreements, and formulated unfair standard terms that infringed on consumer rights have also become hotspots of complaints.

Telecom operators fancy "routine" consumers

　　The China Consumers Association said that with the penetration and spread of the Internet's bad marketing methods into traditional industries, the phenomenon of infringing consumers' rights and interests such as routine marketing and false publicity in the field of telecommunications services has been renewed.

　　For example, some telecom operators promote charging services in the form of outbound calls, and induce or deliberately mislead consumers to open new services in the name of "rewarding old customers" or "gifting members", and consumers are charged fees without full understanding.

　　In addition, some operators change the package contents without consumers' consent.

There are also operators who set up network switching obstacles, and consumers have "difficulties" in porting their numbers to the network.

For example, consumers are required to go to the designated business hall for processing, set up an ultra-long contract period of more than 20 years and stipulate that they cannot switch to the Internet during the contract period.

Inducing recharge consumption, there are many problems in online games

　　In recent years, online games have become widely popular among young people, and related problems have become increasingly prominent.

Complaints show that in the first half of 2022, the National Consumers Association accepted 18,075 online game complaints, a year-on-year increase of about 22.26%.

　　The main problems of consumer complaints include online game operators inducing recharge consumption, online game operators tampering with game product characteristics without authorization, difficulty in recharging and refunding minors, and disputes caused by online game operators’ announcement of service suspension and improper follow-up handling.

　　At the same time, online games involve multiple parties such as online game developers, game operators, online game platforms, and payment operators, and consumers are easily “kicked” by multiple parties when defending their rights.

It is difficult for consumers to provide evidence for pet service disputes

　　Complaints show that in the first half of 2022, the National Consumers Association received 6,617 pet complaints, a year-on-year increase of about 89.17%, a relatively large increase.

　　Among them, "it is difficult for consumers to provide evidence for pet service disputes" has attracted attention.

The China Consumers Association said that pet services involve a series of contents such as breeding, breeding, cleaning, foster care, medical treatment, and funerals. Since pets cannot express themselves, consumers often face problems such as difficulty in proving proof and making claims when problems arise.

　　In recent years, there have been many reports of pet trading chaos, which has also become a hot spot of complaints, including pet trading without a license, not providing sales certificates, not signing sales contracts; not providing immunization and quarantine certificates in accordance with legal regulations; concealing pet health conditions, Sell ​​sick pets, etc.

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