A former temporary employee of a subsidiary of NTT West illegally leaked more than 9 million pieces of personal information, and the government's Personal Information Protection Commission has accused the two subsidiaries involved of failing to take appropriate measures. We provided administrative guidance for improvements.
Since October last year, a former temporary employee who was in charge of operation and maintenance of a call center system at NTT Business Solutions, a subsidiary of NTT West Japan, has been dealing with over 9 million records in his possession for nearly 10 years since 2013. It was revealed that personal information had been illegally leaked, and the government's Personal Information Protection Commission has been investigating the situation.
As a result, two companies, "NTT Business Solutions," where the former temporary employee worked, and "NTT Marketing Act ProCX," a subsidiary of NTT West that shares the system, were pointed out by relevant parties about the possibility of information leaks a year ago. It was confirmed that the company had failed to take appropriate measures despite the fact that the
Therefore, on the 24th, the Personal Information Protection Commission asked the two subsidiaries to inspect their past information management and organizational structure, take improvement measures to prevent recurrence, and report. We provided administrative guidance.