"Do a good job in takeaway"

Zhang Junming went to the food city to pick up food.

Reporter Li Xinping (right) followed Zhang Junming to deliver food.

After the food delivery, the customer found that Zhang Junming was a hearing-impaired rider and gave a thumbs up to thank him.

The above pictures are all taken by Chen Bin, a reporter of this newspaper

"I am a hearing-impaired rider, if you have any needs, please send a text message..." There is such a special group of hearing-impaired people among the delivery riders, who communicate with people through their hands, and also deliver meals to customers through their hands, realizing their self-worth in labor.

What is it like to deliver food in a silent world? A few days ago, the reporter followed the delivery man Zhang Junming to record the full and busy day of the "silent rider".

Unable to effectively receive mobile phone prompt tones, can only rely on constantly refreshing the mobile phone screen to "take orders"

At noon, Fangzhuang Yipin Ancient Road Food City in Fengtai District, Beijing, was full of people. Zhang Junming, who had just picked up a few takeaways from the stall, trotted all the way, put the takeaway in the incubator, got on an electric car, and sped away. On the roads, car horns and shop music mingle in from all directions. But all this is silent for Zhang Junming.

Zhang Junming, 33 years old, from Chifeng, Inner Mongolia, is a member of the Beijing takeaway rider team. Unlike other delivery boys, Zhang Junming is a hearing-impaired person who cannot hear or make any sounds.

However, Zhang Junming is the "praise king" in the area, and last summer, he won the "national praise king" for 3 consecutive months. In October 2022, Zhang Junming went to Hangzhou headquarters to receive the award and won a prize of 10,2000 yuan.

In line with the working hours of most takeaway brothers, Zhang Junming went online on time at 10:4 every morning. With the food city as the center, the diameter of <> kilometers is his food delivery range. Unable to effectively receive the phone's tone, Zhang Junming had to refresh the phone screen all the time.

The system is here! In an instant, Zhang Junming quickly got up and sent a message as he walked. "Hello, I am a hearing-impaired knight, I have received your order, it will be delivered later, please keep an eye on your phone, thank you." This paragraph has become the top file in Zhang Junming's mobile phone memo.

Putting on a hard hat and riding an electric car, Zhang Junming quickly rushed to pick up his food. Enter the store, show your mobile phone, grab the meal and run; Familiarize yourself with the address, plan the route, get on the bus and go. During the peak dining period, Zhang Junming can deliver up to 9 takeaways at the same time in one go.

The car entered the community, Zhang Junming picked up the food and ran upstairs. This is an old neighborhood with no elevator, Zhang Junming took two steps and strode up, and the reporter was panting behind him. Coming to the door, Zhang Junming knocked on the door while sending a text message to the customer.

After the customer opened the door, Zhang Junming habitually smiled toothyly and bowed slightly. Some customers will bend their thumbs and thank them in sign language after discovering that the rider is hearing-impaired, and Zhang Junming often laughs like a child. "I'm happy and feel that my work has been recognized." Zhang Junming typed on his mobile phone and communicated with reporters.

On average, 60 orders are delivered every day, and when an electric vehicle breaks down, riding a shared bicycle must also deliver takeaway. Zhang Junming told reporters that many times after hearing a knock on the door, customers will say loudly to put the door. But he couldn't hear it, and he would continue to knock on the door. Some customers will open the door angrily, but after learning about his special situation, they will often smile apologetically. There are also many customers who will send text messages to remind Zhang Junming to pay attention to safety, "I am grateful for all this." ”

Because of this, Zhang Junming always smiles during the food delivery.

When encountering problems such as unclear addresses, team members help communicate with customers by phone

At 3 p.m., Zhang Junming returns to Food City, which is the rest time for the riders and also the lunch time. In the food city, Zhang Junming's favorite is yellow stewed chicken rice.

Here, Zhang Junming typed on his mobile phone and introduced his growth experience to reporters. Since he was a child, Zhang Junming attended Chifeng Special Vocational High School in Inner Mongolia, studied cooking, and worked as a helper in the back kitchen for 5 years.

Due to poor communication, Zhang Junming's work in the back kitchen was not smooth. Later, he was introduced by a friend and came to Beijing to become a takeaway brother.

In the beginning, the job was not easy. The environment is unfamiliar, the business is not skilled, and cycling should also pay attention to traffic safety. Guo Min, the captain of the delivery team, ran down with Zhang Junming and taught him how to take orders and plan routes. In the first month, Zhang Junming's orders stumbled and often overtimed. Guo Min will also report Zhang Junming's special situation to the platform and apply for exemption from the overtime penalty.

Today, Zhang Junming is very skilled in business, and Guo Min still often helps solve problems. "I was most afraid that the customer's address would not be written clearly, and the hearing-impaired rider would not be able to call and communicate. At this time, they sent the difficulties to the group, and I called to solve them. ”

In Guo Min's team, there are 4 hearing-impaired riders like Zhang Junming. They also formed mutual help groups.

Zhang Junming said that last summer, one night the electric car suddenly failed, but there were still five orders on hand that needed to be delivered. In an emergency, I can only ask for help in the group. Colleagues took a break from taking orders and rode over to deliver their meals.

The platform also provides more and more protection for hearing-impaired riders. Zhang Junming showed reporters the barrier-free communication system in the APP, and at the moment of receiving the order, the APP will prompt consumers that the order is delivered by the hearing-impaired rider, and suggest that consumers communicate with the rider online text. At the same time, artificial intelligence can automatically convert text into speech and make calls to customers to assist hearing-impaired riders in delivering orders.

"Nowadays, the delivery boy's job is getting better and better." Zhang Junming typed and told reporters.

My biggest wish is to do a good job in the takeaway business and return to my hometown to start a business in the future

Becoming a takeaway brother, Zhang Junming is most satisfied with his efforts to earn 10,000 yuan a month. The sense of achievement brought by such a job makes Zhang Junming more confident.

It has been a year since he was established, and Zhang Junming has not yet started a family. "My biggest wish now is to do a good job in the takeaway business, work for a few more years to save money, and return to my hometown to start a business and open a restaurant."

How to do a good job in the takeaway industry, Zhang Junming summarized many unique secrets: when riding an electric car, try to walk in a straight line and look at the rearview mirror more to drive safely and quickly; For each takeaway, the order number must be carefully checked so as not to send the wrong delivery and affect efficiency; Take a break on weekdays, go around the nearby business districts and communities, understand the detailed location of each store, and be confident...

Every Monday afternoon is a break for Zhang Junming and his colleagues. They are also hearing-impaired, exchanging delivery experiences and often making appointments to visit Beijing.

"I am from Inner Mongolia, and the other three partners are from Hubei and Anhui, from all over the world." Zhang Junming said that not long ago, they just went to Universal Studios Beijing.

In his spare time, Zhang Junming will also use his culinary expertise to make food for his friends, and his life will be enjoyable. This attracted the envy of the captain Guo Min, "I especially want to rub rice." ”

At present, there are about 3000,<> hearing-impaired riders like Zhang Junming on the "Ele.me" platform. They run hard in a silent world, both to serve others and to realize the value of their lives. Zhang Junming used to feel that as a hearing-impaired person, life is not easy, and it is very difficult to work in the service industry. But with the help of technology, the help of peers, and the care of society, the job of the takeaway brother allows him to communicate smoothly with people and actively integrate into society.

"It's very hard, but there is work, it's really down-to-earth." Zhang Junming typed and told reporters.

As a full-time rider of the platform, Zhang Junming needs to complete 8 hours of online order receiving time every day. The remaining time can be arranged independently. When he has spare time, Zhang Junming will choose to extend the order receiving time, especially the delivery of late-night snacks, to increase his income.

In the middle of the night, the lights flickered and the vehicles around me hurried by. Not far from the food court where Zhang Junming took the order was his home, he looked at the intersection and twisted the handlebars.

"Run for another half hour." Back at the night market, the mobile phone hanging on Zhang Junming's chest flashed the time at the moment, 23:12.

Reporter Li Xinping

Reporter Li Xinping