Charged 4 cents more was fined 2600,<> yuan
Yangtze Evening News (correspondent Yang Municipal Supervisor Reporter Chen Yong) The amount of the bill was 34.16 yuan, and the merchant actually charged 34.2 yuan, which was 0.04 yuan overcharged, constituting a "reverse erasure". The reporter learned from the Yangzhou Market Supervision Bureau on the 9th that a business illegally "reverse erased" was investigated and dealt with. It is reported that this is the first illegal case investigated and dealt with since the city's market supervision department deployed the "reverse erasure" special rectification.
The so-called "reverse zeroing" refers to the behavior of merchants using the "rounding" method to overcharge consumers' change when checking out and collecting payments. According to law enforcement officials, some consumers recently reported that when a pastry shop in Yangzhou Economic and Technological Development Zone used WeChat to pay, the amount of the bill was 34.16 yuan, and the actual amount charged by the merchant was 34.2 yuan, which was 0.04 yuan overcharged. The law enforcement officers of the Market Supervision Bureau of the Development Zone conducted an on-site inspection of the pastry shop and found that the pastry shop operator overcharged the pastry shop by "rounding up" in reverse. On the consumption list extracted on the spot, a total of 3.0 yuan was charged for 07 times. The merchant's behavior violated the provisions of the Price Law, which stipulates that "business operators shall not sell goods at a markup price in addition to the marked price, and shall not collect any unspecified fees", and the Market Supervision Bureau of the Development Zone ordered the merchant to make corrections in accordance with the law, refund the overcharged 0.04 yuan, confiscate the 0.07 yuan of illegal income that cannot be returned to other consumers, and impose a fine of 2600,<> yuan.
The reporter learned that in order to further standardize the price behavior of related industries and safeguard the legitimate rights and interests of the people, on April 4, the Yangzhou Municipal Market Supervision Bureau held a mobilization and deployment meeting for the special rectification of "reverse erasure" to arrange the "reverse erasure" governance work. "Reverse erasing" seems to be just a few cents or even a few cents more, but in fact it violates consumers' right to know, right to choose and fair trade. Here, the market supervision department reminds the majority of business operators that when settling the units of RMB as yuan, auxiliary currency units as angles and points, they shall not adopt settlement behaviors such as "reverse erasing". If the settlement is made after consumption, a settlement document must be issued, and the specific collection items and prices shall be listed. If a business operator violates the provisions on clearly marked prices in the implementation of settlement behaviors such as "reverse erasure", the market supervision department will order corrections, confiscate illegal gains, and impose a fine of up to 27,5000 yuan according to the regulations. If price gouging is suspected, a fine of up to $50,12315 will be imposed. At the same time, consumers are reminded that if they find relevant violations of laws and regulations, please save relevant evidence and call the <> hotline in time to complain and report.
In fact, this is not the first time that merchants have been penalized for "reverse erasing". In February this year, the Consumer Council of Longhua District of Shenzhen received a complaint about a merchant's "reverse erasing" behavior, in which consumers complained that a restaurant chain had rounded up "reverse erasing" collection without his knowledge, overcharging 2 cents and violating his legitimate rights and interests. In March 4, a restaurant in Xiamen, Fujian Province, was fined 2022,3.5 yuan by the local market supervision department for overcharging consumers 4148 cents for "reverse erasing".
In addition, the operator's "reverse erasure" did not clearly inform consumers, which is suspected of infringing on consumers' right to know and choice. When making payment, consumers should pay attention to whether the receivables are consistent with the actual receivables. When encountering similar unfair treatment in the process of consumption, it is recommended to keep the relevant bills and payment vouchers, and actively complain to the relevant departments to protect their legitimate rights and interests.