With the arrival of the first Labor Day holiday after the resumption of full "customs clearance" between Hong Kong and the mainland, Hong Kong has once again ushered in a wave of mainland visitors after three years. According to estimates by the Immigration Department of the HKSAR Government, about 461.<> million people are expected to enter and leave Hong Kong through sea, land and air control points during the May Day holiday this year. In order to welcome the wave of visitors to Hong Kong, many theme parks in Hong Kong have launched new entertainment programs and various package tickets to attract visitors.
【During the same period】Hong Kong Disneyland Operations Manager Leung Wai Ho
Because after "customs clearance", this is really the first long holiday, because before during the epidemic, we actually had some projects that our mainland guests could not experience, and they could experience it at this time. From the reception of reservations for park admission to the park and hotel reservations, we know are very enthusiastic. The hotel is actually full on some days. From April 4th to May 28th, the park is open every day. Some mainland guests may consider two days and one night, or three days and two nights of some in-depth tour experience, so in order to match this situation, the park has some housing and package items for our guests to choose from.
The person in charge of Hong Kong Disneyland told the China News Agency that in order to welcome mainland tourists who come to the park during the short holiday, the park has arranged sufficient manpower and trained the park service personnel to improve the experience of passengers.
【During the same period】Hong Kong Disneyland Operations Manager Leung Wai Ho
When there is a lot of traffic, like the "May Day" Golden Week, we will definitely have enough manpower to provide a good service for our guests. To receive guests, we all have a language requirement, most of my colleagues are bilingual and trilingual, in fact, we will do some training for them on the job. Therefore, we will use different forms to arrange guests to disperse the queue and do security checks in different places to make their experience better.
In addition to some tourist destinations, including theme parks, many hotels in Hong Kong have also made great efforts to receive mainland tourists coming to Hong Kong during the May Day holiday.
【During the same period】Zhao Shuang, Managing Director of Guangdong Hotel Hong Kong
First of all, the training of employees' Mandarin, especially for "please", "hello", "thank you" and "welcome", although they usually speak, but in this way of expression, may refer more to some vernacular literal translation, so that may tourists sound not so comfortable, so we have begun to train employees in this regard. For example, we will display some local Hong Kong cuisine in the lobby of the hotel, so that guests can experience it for free.
Zhao Shuang, Managing Director of Guangdong Hotel Hong Kong, said in an interview that in addition to training hotel staff, the hotel also uses big data, artificial intelligence and other technological elements to provide more convenient and comfortable services for mainland tourists coming to Hong Kong.
【During the same period】Zhao Shuang, Managing Director of Guangdong Hotel Hong Kong
Let's say we have this fruit bowl in our room. After analyzing the data, we know that this guest only likes strawberries, then we will not put blueberries in his next stay. For example, if we are at this temperature of the air conditioner, mainland guests have a sense of experience of more than 24 degrees, and Hong Kong guests are generally below 18 degrees, so for mainland guests, we will adjust the temperature of this room to more than 24 degrees in the morning, so that he will have a very comfortable feeling after coming in. We were the first hotel to use self check-in machines. In fact, it is very simple, just after entering this information, it can quickly get the room (room card), and at the same time, through the use of their own mobile phones, you can control the elevator, you can control the door, and then you can control the electrical products of the room, then this check-in experience is very pleasant, the most important thing is to reduce their time queuing at the front desk, and go to Hong Kong early for shopping.
According to mainland online travel platforms, the number of mainland tourists booking Hong Kong hotels has also increased by nearly 20% year-on-year, with visitors mainly coming from Beijing, Shanghai, Guangzhou, Shenzhen and Hangzhou.
Reporting by Fan Siyi, Liang Yuan, Chen Baiyuan, Hong Kong
Responsible Editor: [Lu Yan]