China News Service, Mianyang, October 8 (Reporter Yang Yong) On the 8th, the Culture, Radio, Television and Tourism Bureau of Mianyang City, Sichuan Province issued the "Notice on the Handling of Complaints from Mianyang Tourists to Jiuzhaigou", which stated that the Sichuan Provincial Department of Culture and Tourism Staff has been sent to Mianyang to guide and supervise the disposal work.
At present, the cultural and tourism department of Aba Prefecture has taken measures to suspend business for rectification of the Zangzhai family in Longkang Village, Zhangzha Town, the hotel involved.
The cultural and tourism department of Mianyang is organizing mediation, and the travel agency involved has started the tourist compensation work on October 8.
According to media reports, a 33-member Jiuzhaigou tour group led by Sichuan Airlines Travel Service Co., Ltd. Mianyang Jinhua Branch departed from Mianyang early on October 2 and arrived in Jiuzhaigou late at night, but was told that the hotel booked by the travel agency was full. A group of 33 people was temporarily arranged to a hotel that had not been opened for a long time. Not only was the environment poor, there were many stains on the sheets, and there was no hot water.
On October 3, the tourist group took a bus to Jiuzhaigou with expectation.
However, when one kilometer away from the scenic spot, the tour guide informed that there are too many tourists in the scenic spot. If you will wait a long time in the line, it is recommended to go to the Huanglong scenic spot first, return that evening, and then go to the Jiuzhaigou scenic spot on the 4th.
But after playing in Huanglong, I was told that the hotel I stayed in the night before had no rooms.
When looking around for hotels, the local area started to rain heavily. Finally, 33 people in the tour group were arranged to stay in a farmhouse, but the accommodation environment was worse. There was mouse droppings on the bed and the toilet was unusable. They could only go to the public toilet and the tap water was muddy. Yes, and it was already more than 2 o'clock in the morning on the 4th.
On the morning of the 4th, most tourists proposed to end their trip early and return to Mianyang. Taking into account the driver’s safety of long-distance driving, they stayed in Maoxian on the night of the 4th and arrived in Mianyang safely on the 5th.
On October 5th, after the tour group returned to Mianyang, the Mianyang Municipal Culture, Radio, Television and Tourism Bureau accepted the complaint and arranged special personnel to listen to tourists' demands.
On October 6, the cultural and tourism departments of Mianyang City and Aba Prefecture established a joint working group to investigate and handle the incident.
On October 8, the Sichuan Provincial Department of Culture and Tourism sent personnel to Mianyang to guide and supervise the disposal.
At present, the cultural and tourism department of Aba Prefecture has taken measures to suspend business for rectification of the Zangzhai family in Longkang Village, Zhangzha Town, the hotel involved.
The cultural and tourism department of Mianyang is organizing mediation, and the travel agency involved has started the tourist compensation work on October 8.
The follow-up investigation and handling situation will be announced to the public in due course.
(over)