The Nancy CHU call center (illustrative image).
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POL EMILE / SIPA
The employees of the call centers or the hosts and hostesses are called to strike on March 24 and 25 by three unions dissatisfied with the refusal of employers' organizations to increase the salaries of these "first and second line" employees. .
The CGT, FO and SUD ask in a press release "an immediate salary increase and a Covid bonus, call the employees of call centers, reception (...) and employees under collective agreement P2ST (service providers in the tertiary sector) ), to go on strike on March 24 and 25, 2021 ”.
This branch lists 8,500 companies with 103,000 employees in France, in sectors which also include translation, collection, or even telesecretariat.
Under the amount of the minimum wage
With the CFDT, the CFTC and the CFE-CGC, these unions interrupted the joint committee meeting on March 15 because of "the categorical refusal of employers' organizations to increase first and second line employees by the slightest euro cent" , they specify.
The unions deplore that three levels, representing 86% of employees in the branch, are now below the minimum wage after its increase.
"In call centers, the first confinement resulted in" whatever the cost "to their health, and the obligation to work on site," continue the organizations, pointing to the role of the five giants Teleperformance, Sitel, Comdata, Phone Regie or Iqera which did not interrupt their activity at the height of the confinement of spring 2020. “The employers' organizations refuse to recognize the efforts made.
However, certain large groups have continued to reap profits and increase their leaders, ”the union organizations continue to assert.
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