LINE MOBILE's surcharge order "Premium labeling law violation" Consumer Affairs Agency December 27 18:49
When contracting for a cheap smartphone communication service, the Consumer Affairs Agency said that it was violating the Premiums Display Law that it did not clearly indicate that the product sold as `` there is no need for administrative fees '' could not be used depending on the service Has ordered a fine smartphone business, LINE Mobile, to pay a fine of 2.43 million yen.
The order was given to LINE Mobile, an affiliate company of LINE, a leading free communication app, that operates a cheap smartphone business.
According to the Consumer Affairs Agency, LINE Mobile will pay around 500 yen on its website from November 2017 to January 2019, purchase paper with 16-digit numbers and letters called entry code, and sign a contract If you enter it at the time, it was displayed such as "registration fee is unnecessary" which usually takes 3000 yen.
However, in practice, when contracting for a data communication only service, the code can not be used, an administrative fee is charged, and the explanation about it is written in small letters, making it difficult to understand .
The Consumer Affairs Agency has ordered LINE Mobile to pay a fine of 2.43 million yen on July 27 following an order to prevent recurrence in July, stating that such an act violated the Premiums and Labeling Law.
Regarding this, LINE Mobile commented, "I am deeply sorry for the inconvenience. We will take the order of the surcharge solemnly and continue to strive to prevent recurrence."