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He has been in the worst airline on short journeys for seven years in a row. Who is it about? From the low-cost company Ryanair, which is positioned as the worst valued in the world by passengers for issues such as the poor quality of their food and drink, the discomfort of the seats , the complexity of boarding and the existence of hidden costs that do not appear to the naked eye when an online reservation is made.
Nor do travelers like the service offered by staff both on board and during check-in and the bad atmosphere that is breathed in the cabin. These are some of the data provided by the annual survey carried out by the consumer organization which specializes in trips Which?, Which asked 6,500 travelers about issues such as customer service , boarding the airplanes and the cabin environment. On the table, the Irish airline was chosen the worst. And he has held the same position in the last seven years consecutively.
Complaints of customers treated as cattle
This time, he did not even get an approval, since only 44% of the respondents defended it. According to Which ?, "the demanding requirements of luggage ", as well as the list of negative points of the company continue. "Several respondents added that they treat customers like cattle," says Rory Boland, editor of Which ?.
The manager adds: "Year after year, the same culprits continue to sink to new lows , but there are more options. You do not have to continue traveling in an airline that has disappointed you or that you liked at the time but has lowered the quality . " Not surprisingly, 70% of respondents say they will not travel with Ryanair again, but even so the number of airline customers increases every year.
The low cost and short distance airlines that follow in terms of poor results are Vueling Airline s (54%) and Wizz Air (56%). The best rated, however, are Aurigny (82%), which performs flights between the Channel Islands, western France and England, Jet2 (79%) and SAS Scandinavian Airlines (74%).
As for long-distance flights, Singapore Airlines obtained the best results, followed by Emirates and Virgin Atlantic. The worst rated in this category are Etihad Airways (56%) and again British Airways (55%) and American Airlines (48%). The latter are criticized for the questionable quality of their food , the discomfort of their seats and the poor value for money in their services.
According to the criteria of The Trust Project
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