Cosmetics sales company “Purchasing” is obscured by the Consumer Affairs Agency.
The Consumer Affairs Agency instructed the Tokyo Metropolitan Government to instruct the company in Tokyo that it was an incomprehensible indication that it was an application for a regular purchase of cosmetics through the Internet through continuous online purchases. We have taken administrative sanctions ordering that we suspend part of our operations for three months.
The mail order company “TOLUTO” located in Shibuya-ku, Tokyo was administratively sanctioned.
According to the Consumer Affairs Agency, when selling skin care cosmetics on the website, the company displays a large amount of the first amount on the subscription application screen, and the second and subsequent amounts and the conditions for cancellation are very small. The fact that it was a subscription, such as writing in letters, made it difficult to understand.
In addition, the screen operation for confirming the details of the contract was also difficult to understand.
The Consumer Affairs Agency has urged the company to suspend advertising and contracts related to mail-order sales for three months, stating that such labeling is an act of applying against the will of the customer and violating the Specified Commercial Transaction Law. Ordered.
This company has a sales of about 2 billion yen in one year, which means that more than 5,400 consultations regarding this company have been received by consumer affairs centers nationwide by this month.
Consumer Affairs Commissioner Toru Yoshino, Consumer Affairs Agency, said, "Consumer troubles related to regular purchases are increasing, so please be careful when applying."