Through the "hotline" of humanitarian and critical cases, AED 46 million and AED 952 million was donated during the past year by donors, associations and charities to alleviate the pain and suffering of 96 beneficiaries and institutions after receiving complaints, studying their needs and publishing their stories. And the total assistance of the hotline since its inception 10 years ago was 275 million 325 thousand and 948 dirhams, distributed to 3,626 beneficiaries and four institutions.
The "Cities of Good" initiative with the Sheikh Zayed Housing Program received the largest share of this aid amounting to 38 million and 200 thousand dirhams, and the cases came in second place with a value of three million and 890 thousand and 476 dirhams, distributed in 52 cases, including 100 thousand dirhams for the benefit of The Emirates Health Foundation and the Dubai Health Authority, entitled "Cancer Fund". In addition, 38 prisoners of the disabled in partnership with Al-Faraj Fund ranked third with AED 3,585,766. Worth AED 806 thousand, distributed in three cases, and c Humanitarian situations has been formed going through difficult living conditions and rental arrears and tuition fees in the last place with 93 thousand and 900 dirhams aid.
In 2009, the total amount reached AED 42 million and AED 599 thousand and 729 dirhams, and in 2012 it reached 18 million 453 thousand and 759 dirhams, In 2013, aid increased to 47 million and 312 thousand and 158 dirhams, and in 2014 amounted to 28 million 244 thousand and 414 dirhams, and in 2015 amounted to 26 million and 699 thousand and 196 dirhams, and in 2016 amounted to 17 million and 508 thousands and 797 dirhams, and in 2017 amounted to 39 million and 459 thousand and 797 dirhams.
Through the hotline, Emirates today launched community initiatives worth AED 38.2 million last year, including the Cities of Good initiative in cooperation with the Sheikh Zayed Housing Program and the Dubai Culture Authority's initiative to employ citizens, "It also signed an agreement with the Department of Islamic Affairs and Charitable Activities in Dubai to open an account for the hotline to organize fundraising.
Ahmed al-Muzahmi, head of the Hotline Division, said that the hotline received 19,168,205 dirhams from donors last year to assist 65 medical and humanitarian cases, and in coordination with the Al-Faraj Fund, the release of 38 prisoners who were insolvent in cases And a total of AED 27,480,747 to assist 31 humanitarian cases and institutions.
He added that Dubai Islamic Bank's assistance ranked first with AED 11 million and AED 787 thousand. Emaar Properties was the second with AED 6 million, Emirates Islamic Bank with AED 5 million, the Awqaf and Minors Affairs Foundation in Dubai with AED 126 million and AED 119, Followed by Dubai Charity Company, which provided AED 400,000, the Scandinavian Insurance Company, which provided AED 300,000, the United Arab Bank for AED 350,000, Alwaleed Real Estate Bmbal Dhs. 138,000 and Dhs500, Dalsco for AED 100,000, Dubai Health Authority for AED 75,796, Mohammed Bin Rashid Al Maktoum Charity Foundation for AED 50,000, Al Maktoum Charity Authority for AED 15,000, and Dar Al Bar Association in Ajman 11 Thousand dirhams.
He pointed out that the Hotline organized a campaign during the month of Ramadan under the name "Tarham". The value of its aid amounted to 41 million and 215 thousand and 232 dirhams, distributed to 31 humanitarian cases and institutions.
Al-Muzahmi stressed the keenness of the Hotline to extend bridges of cooperation with charitable societies in the country and coordinate with them to ascertain the veracity of humanitarian cases before handing over aid.
"Hotline adopted an initiative with the Dubai Culture Authority to employ citizens last year, 52 vacancies were offered to citizens of both sexes, and the hot line helped 270 citizens to obtain," said Sabiha al-Kutbi, a recruitment specialist. (2009 to 2018), including four citizens who were employed during the past year. In the past years, he has also launched initiatives with the management of the Ministry of Interior centers to rehabilitate and operate the owners under the name " And (Latifa initiative), to employ the owners of the concern, contributed to the employment of 85 citizens of the original August motivational ».
"We receive comments, suggestions and complaints, some of which are transferred to journalists and others are transferred to the competent authorities," said Aisha al-Mansouri, a complaints specialist in the Hotline Division.
She explained that the hotline communicates with government agencies, local and federal, as well as private institutions, to answer queries or deal with complaints, addresses the problems and concerns of readers, and plays a role parallel to the role of other humanitarian programs broadcast through some radio and television stations.
To see part of the humanitarian and social assistance in 2018, please click on this link.