Dubai Airports launches a call center to improve customer services and provide round-the-clock support
Dubai Airports Corporation has announced the launch of a call center that allows all travelers through DXB to communicate with highly experienced customer service representatives to answer all inquiries at any time and from anywhere.
The new call center relies on the latest technologies globally, which provides support services to travelers through live chat technologies via the Internet, phone, e-mail, and social media through the Dubai International Airport account @DXB and the Dubai Airports account @DubaiAirports, and the communication feature will soon be available from Through the WhatsApp Business application, which expands the scope of support for travelers and facilitates their communication with customer service representatives.
Dubai Airports has tested the efficiency and effectiveness of the integrated service during a trial period earlier this year, to ensure the highest standards of comfort and ease and to provide excellent service to passengers.
The call center includes bilingual support to manage customer interactions around the world 24/7, in addition to updating data in a clear and consistent across all channels, where it is possible to automatically check flight status without the need to speak with customer service representatives.
Auto-routing is also available to all major partners, including Emirates Airlines, dnata, the General Directorate of Residency and Foreigners Affairs Dubai, Dubai Customs, and the Roads and Transport Authority.
For his part, Paul Griffiths, CEO of Dubai Airports, said: “The new customer service call center reflects the continuous efforts and endeavors of Dubai Airports to improve the passenger experience through DXB, and to introduce continuous improvements that give a distinctive character to interaction and communication with travelers during their journey with us. We are always committed to providing the highest standards of service and providing a safe, smooth, fast and enjoyable travel experience.”
Griffiths added: "The investment and pursuit of excellence in passenger service at DXB contributes to supporting the Dubai government's vision to provide innovative and integrated customer service and achieve customer happiness. All travelers can choose the appropriate means to communicate with the call center, so that the team can Working to answer their inquiries and receive their requirements quickly and professionally.
Dubai Airports cooperates with Teleperformance, a leading provider of integrated business services, to provide the best multi-channel solutions that combine modern digital technology and human cadres, which contributes to providing the necessary support quickly and easily while achieving high levels of customer satisfaction. .
All passengers traveling through DXB can contact the new Customer Service Center through:
Phone through the number 04 224 5555
Email via customer.care@dubaiairports.ae
Live chat online through Dubai Airports website and "DXB&more".
Dubai International Airport social media @DXB via Facebook, Instagram, Twitter.
Dubai Airports social media @DubaiAirports via Facebook, Instagram, Twitter
WhatsApp application through the number 04 2245555, which will be available soon.
Please watch the demonstration video through the link here.
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