Allows live chat via the Internet, telephone, e-mail and social media
Dubai Airports launches a 24-hour passenger call center
Dubai Airports tested the efficiency and effectiveness of the integrated service during a trial period.
From the source
Dubai Airports Corporation has announced the launch of a call center that allows all travelers through Dubai International Airport to communicate with customer service representatives, to respond to all inquiries at any time and from anywhere.
Modern techniques
The Foundation stated that the new call center relies on the latest technologies globally, which provides support services to travelers through direct chat technologies via the Internet, telephone, e-mail, and social media through the Dubai International Airport account “@DXB” and the Dubai Airports account “@DubaiAirports”. And soon, the communication feature will be available through the “WhatsApp” business application.
Bilingual support
Dubai Airports revealed that it tested the efficiency and effectiveness of the integrated service during a trial period earlier this year, to ensure the highest standards of comfort and ease, and to provide an excellent service for travelers.
She pointed out that the call center includes bilingual support for managing customer interactions around the world around the clock, seven days a week, in addition to updating data in a clear and consistent manner across all channels, where it is possible to automatically check the flight status without the need to speak with customer service representatives. .
The automated guidance feature is also available to all major partners, including: Emirates Airlines, dnata, the General Directorate of Residency and Foreigners Affairs in Dubai, Dubai Customs, and the Dubai Roads and Transport Authority.
Continuous improvements
Paul Griffiths, CEO of Dubai Airports, said that the new customer service call center reflects the continuous efforts and endeavors of Dubai Airports to improve the experience of passengers through Dubai International Airport, and to introduce continuous improvements that give a distinctive character to interaction and communication with travelers during their journey.
Griffiths emphasized the constant commitment to provide the highest standards of service, and to provide a safe, smooth, fast and enjoyable travel experience.
He explained that the investment and pursuit of excellence in passenger service at Dubai International Airport contributes to supporting the Dubai government's vision to provide an innovative and integrated customer service, and to achieve customer happiness, pointing out that all travelers can choose the appropriate means to communicate with the call center, so that the team can Working from answering their inquiries and receiving their requirements quickly and professionally.
Means of communication
According to “Dubai Airports”, all travelers through Dubai International Airport can contact the new customer service center through: phone number “042245555” and e-mail:
customer.care@dubaiairports.ae
Or through live chat via the Dubai Airports website and “DXB&more”, as well as the social media of Dubai International Airport @DXB, and Dubai Airports @DubaiAirports via “Facebook”, “Instagram”, “Twitter”, and the “WhatsApp” application AB” through the number 042245555, which will be available soon.
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