Emirates Airlines returns 5 billion dirhams to its customers

Emirates Airlines revealed that it has so far returned to its customers more than 5 billion dirhams of return requests related to the "Covid-19" pandemic, thus achieving significant and strong progress in its commitment to complete the submitted claims.

Emirates Airlines has settled more than 1.4 million refund requests since March, accounting for 90% of the claims, including all requests received from customers around the world until the end of June, except for some cases that require further manual review.

Since the outbreak of the pandemic, Emirates Airlines has invested additional resources to increase its ability to settle orders, and is also continuing to work with its partners to facilitate refunds for customers who have booked their flights with the airline through travel agents, including by making refunds settlement available directly via GDS.

"Our commitment to our customers is incomparable, every request for a refund is important to us, and we are doing our best to settle the unprecedented amount that the pandemic has caused. Most of the claims are straightforward, and we process them quickly. But there are cases that take time for our employees," said Emirates Airline President Sir Tim Clark. Longer to manually review and complete. We are grateful to our customers for their patience and understanding. "

With the slow return to the opening of global travel markets, Emirates Airlines continues to gradually resume operating passenger operations around the world, while taking all precautions and precautionary measures to maintain the health and safety of its customers and employees.

Emirates Airline has launched a series of industry-leading initiatives to instill reassurance and confidence in customers when they travel, starting with biosafety measures at every step of their journey, providing free medical coverage for those showing symptoms of "Covid-19" during their journey away from their homeland, and even policies Flexible booking.

Emirates Airlines currently operates flights to more than 80 cities, and customers can stop over or travel to Dubai, which receives international business and tourist visitors.

To ensure the safety of travelers, visitors and society, the PCR test to detect "Covid-19" is mandatory for all inbound and in transit travelers arriving in Dubai (and the United Arab Emirates), including UAE citizens, residents and tourists, regardless of the country from which they come. .

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