90% of redemption requests have been completed, with 1.4 million requests settled since March

"Emirates Airlines" returns 5 billion dirhams to customers

• The carrier continues to gradually resume operating passenger operations around the world.

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• Tim Clark: "Most of the claims are clear and direct, and we are processing them quickly, but there are cases that take longer."

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Emirates Airlines revealed yesterday that it has returned to its customers, so far, more than five billion dirhams, the value of retrieval requests related to the "Covid-19" pandemic, thus achieving great progress in its commitment to complete the submitted claims.

Emirates Airlines stated, in a statement, that it has completed the settlement of more than 1.4 million requests for refund since last March, representing 90% of the claims, including all requests received from customers around the world until the end of June 2020, with the exception of some cases that require more Manual review.

Additional resources

The carrier confirmed that, since the outbreak of the pandemic, it has invested additional resources to increase its ability to settle requests, noting that it also continues to work with its partners to facilitate refunds for customers who have booked their trips with the tanker through travel agents, including allowing the settlement of refunds. Directly through the global reservation systems «GDS».

Fast processing

"Our commitment to our customers is incomparable, and every request for a refund is important to us, and we are doing our best to settle the huge and unprecedented amount that the epidemic has caused," said the head of Emirates Airlines, Tim Clark.

He added, "Most of the claims are clear and direct, and we process them quickly, but there are cases that take longer for our employees to manually review and complete them. We are grateful to our clients for their patience and understanding."

Resume operations

With the slow return to opening global travel markets, Emirates Airlines continues, gradually, to resume operating passenger operations around the world, while taking all precautions and precautionary measures to ensure the health and safety of its customers and employees.

Emirates Airlines launched a series of pioneering initiatives in the industry to instill reassurance and confidence in the souls of customers when they travel, starting with vital safety measures at every step of their journey, in addition to providing free medical coverage for those with symptoms of "Covid-19" while Journey away from home, even flexible reservation policies.

Trips

It is noteworthy that «Emirates Airlines» currently operates flights to more than 80 cities.

Dealers can stop by or travel to Dubai, which receives international business and tourist visitors.

And to ensure the safety of travelers, visitors and society, the PCR test, to detect "Covid-19" is mandatory for all incoming and outgoing (transit) travelers who arrive in Dubai (and the Emirates), including UAE citizens, residents and tourists, regardless of the country from which they come. Of which.

Free treatment

Emirates Airlines also provides coverage for medical treatment and quarantine costs related to “Covid-19”, free of charge, to its customers regardless of their destination or the class in which they travel. This coverage applies to all customers who travel on the airline’s flights, until October 31, 2020. (The first flight will be completed on or before October 31, 2020).

The coverage will remain valid for 31 days, starting with the travel of the first sector of the flight, which means that customers can continue to benefit from this guarantee, even if they continue their travel to another city, after they reach their destination with Emirates Airlines.

Clients do not need to register, or fill out any forms before they travel, and they are not obligated to use the coverage.

flexibility

Emirates Airlines' reservation policies provide customers with flexibility and confidence in planning their travel.

Customers who buy Emirates Airlines tickets until September 30, 2020, to travel until November 30, 2020, can take advantage of the conditions and options for rebooking, if they are forced to change their travel plans, due to unexpected restrictions on flights or travel related to “Covid-19”. Or when they book a "flexible" or "extremely flexible" Flex plus ticket.

• «The company» works to facilitate refunds to customers who booked trips through travel agents.

• «Emirates Airlines» currently operates flights to more than 80 cities.

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