It was pointed out that there were many inquiries to cancel the donation on the first day of the application for emergency assistance, and that the government had instructed them to install the donation menu in the emergency application card.

According to industry sources on the 12th, the government issued guidelines to each card company regarding procedures for applying for emergency donations.

When the website for applying for the Emergency Disaster Assistance Card was constructed, it was instructed to make the donation application process in this way.

Currently, in general, if you enter personal information on each credit card application screen and authenticate yourself, the amount of support received by the customer will appear and the application for donation will also appear.

Here, you can enter the amount of donation in ten thousand won, and you can click the total donation click box.

After the donation amount is entered, the application process is completed.


Originally, the card industry demanded that the screen for donation and screen for donation be separated.

In other words, the application process was initiated and completed by clicking on the application menu, and only customers who were interested in making a donation were asked to make a donation by clicking the application menu.

However, the government has instructed the government to insert the donation application process into the application process, and the current donation application process has been established.

Industry officials say there is room for a kind of 'nudge (meaning of elbow stabbing / indirect induction)' effect.

On the first day of the application, a number of calls were made to the credit card company's counseling center to make a mistake and ask how to cancel.

In particular, there was a complaint that she made a full donation by clicking the click box without any thought.

The government has made it impossible to cancel once donated, but the industry has made it possible to cancel it on the same day.

The card company application data is transferred to the government at 11:30 PM every day, and you can cancel the donation or change the donation before that.

Customers who decide to donate and then change can contact the credit card counseling center.

An official from a card company said, "It's a little unsuitable for the purpose of providing emergency disaster relief funds to stimulate consumption and help small businesses."

(Photo = screen capture of Mo card company, Yonhap News)