The night before Monday, technical problems led to it being difficult to get in touch with SOS Alarm for several hours.
According to SOS, those who called 112 could wait several minutes to talk to an alarm operator.
Anna Nyström in Linköping testifies that she had to wait for hours for an answer.
Answer within eight seconds
According to the current agreement, the average response time for the emergency number 112 shall not be longer than eight seconds.
No one should have to wait longer than half a minute.
MSB has previously criticized the long response times.
In 2014, MSB sharply criticized SOS Alarm.
The response time had then doubled in just two years - from 7.7 seconds in 2012 to 15.3 seconds in 2014.
From 2016, there was an improvement for each, but in 2021, the response time reached a new low of an average response time of 15.4 seconds.
It was a deterioration of 6.2 seconds compared to the year before.
"MSB assesses that SOS Alarm is not fulfilling its obligations under the ownership directive's mission objectives," the authority writes in the report from May 2022.
"Exacerbating circumstances"
In 2021, more than one in ten callers, 14 percent, had to wait more than 30 seconds for a response.
The year before, that figure was down to 4.8 percent.
Here too, MSB's assessment is that SOS does not meet the requirements.
SOS itself believes, according to the report, that "most aggravating circumstances in 2021" led to the long response times.
The number of care calls has increased by 15-18 percent, more holidays at home but also increased sick leave and high staff turnover at SOS are mentioned as reasons.
At the same time, SOS Alarm claims that there is "extensive recruitment".
The supervisory authority MSB has now submitted its report to the government.
It is the Ministry of Trade and Industry that conducts "a possible dialogue about the result of the follow-up" with SOS Alarm, writes Anna Wennström.