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Yesterday (19th), the fifth day of the cacao crash, each representative of Kakao Nam Goong-hoon resigned.
Kakao said it would review compensation for damage to free services like KakaoTalk.
By Jang Hoon-kyung.
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Kakao held a press conference yesterday, five days after the service suspension, and apologized to the public.
Each CEO Nam Goong-hoon, who oversaw the business and led global expansion, announced that he would step down.
Enlarging an image
[Nam Goong-hoon / Kakao CEO (Yesterday): I really couldn't imagine that I would resign like this, but I'm taking responsibility for quitting.
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Regarding compensation, the current Kakao Terms and Conditions say that it does not compensate for damages caused by natural disasters, but he said that he would do enough.
The free service also said that it would review the compensation on a case-by-case basis.
As for the reason why it was vulnerable to crisis response, Kakao explained:
[Hong Eun-taek / Kakao CEO (Yesterday): It seems that our various responses did not assume the 'shutdown' experience of the entire data center, and it seems that there was an error in our judgment in that regard.
] There was no training assuming that the data center itself stops due to power cut, etc.
He also admitted that recovery was delayed because the system that distributed operations to other servers did not work when a server had a problem.
Kakao announced that most services were normalized, and promised to create an environment that could prevent similar accidents within two months and to complete its own data center.