The
National Commission of Markets and Competition (CNMC)
is analyzing the chaos caused by the introduction of the new hourly periods in the electricity bill: there are households that have not received their monthly bills since June.
The situation for these families is worrying given what may come their way when they receive the bill for five months in which, in addition, the price of electricity has reached record records.
A spokesperson for the CNMC explains that the Energy Department is analyzing this phenomenon and expects to have figures on the volume of affected customers shortly. For their part, the large distributors link the problem with the introduction of the new billing systems by tranches introduced last June by the CNMC itself and the Ministry of Ecological Transition.
The Competition investigation comes after the complaint from consumer associations such as Facua, which asked the regulator last September to analyze the chaos and monitor possible billing fraud.
The marketers outside the large electricity groups have also asked the supervisor to monitor the chaos, since if the Iberdrola, Endesa, Naturgy or EDP distributor does not provide them with the consumption information, they cannot issue the invoices and end up being harmed in front of to his clients.
"The problems of distributors to adapt to regulatory changes are causing consumers to accumulate significant debts and do not know if they are applying the correct rates, which is a situation of enormous defenselessness," explains Rubén Sánchez, spokesman for Facua.
Agency sources clarify that there is no formal investigation open.
"The Energy Directorate is in a preliminary phase of analysis and gathering information. The actions that could be carried out later have not yet been decided," they explain.
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