<Anchor>



Chanel, a high-end luxury brand with annual domestic sales of 1 trillion won, is in controversy over leaking customer information.

An apology was posted on the website two days after it was hacked, and although the price has been raised several times, it is criticized that customer protection and management are behind the scenes.



Correspondent Han Ji-yeon.



<Reporter>



It was on the 5th that the personal information of Chanel Korea cosmetics membership customers was leaked due to external hacking.



Name, phone number, birthday, purchase history, email, etc.



However, the apology for this was only posted on the 7th, two days later.



In the upper corner of the Chanel Korea website, a 'Notice on Personal Information Leakage' was displayed in small, blurred text.



You have to click to view it, in contrast to most apology posts, which are automatically viewed 'pop-ups'.




If you want to delete personal information, we provide an explanation that there may be disadvantages when receiving AS.



[Chanel Customer Center: (Can you delete that (personal information), maybe?) You can unsubscribe… . All previous subscriptions and purchases are also deleted. You may have a problem when receiving or doing AS... ]



Chanel Korea posted 929.6 billion won in sales last year, up 26% from the previous year, despite the corona crisis, but customer management is at the back.



[Lee, Eun - Hee / Inha consumers professor: luxury goods makers such recognition and to the careful management should be made worthy of the phases (not because dwaetgi) of no choice for us to doubt the brand -



ahead Chanel store to outbreaks in a department store in Busan Even when it spread, the risk of infection was increased by neglecting the 'open run' waiting before the store opened, and it was criticized for hastily resumed store operation.



[The department store official: Because Chanel is a 'super-gap', we open it, Mara, etc. The structure that can do this is not at all true. You really don't listen to us.] It



seems inevitable that the price alone is a 'luxury' due to successive customer management failures.



(Video coverage: Seol Min-hwan, video editing: Choi Hye-young)