Dubai Chamber of Commerce and Industry closed the happiness center for customers in the main building and all its branches in the emirate, starting tomorrow, Thursday, March 26, 2020, with its transformation into smart services, and providing it with a wide segment of these services in its various electronic and smart channels.
In addition to the Customer Happiness Center in Deira Headquarters, the Chamber will close the Customer Happiness Centers in “Jebel Ali Branch”, “Dubai Airport Free Zone Office” and “Al Aweer-Dry Port Office” of Dubai Chamber of Commerce and Industry, according to the Chamber. Within the framework of the precautionary measures and measures taken by the chamber in coordination with the concerned authorities to face the repercussions of the outbreak of the emerging coronavirus (Covid 19).
The Chamber called on its customers to take advantage of an integrated system of smart and electronic services that cover all the needs and requirements of the business community, which enables investors to complete all their transactions remotely, easily and in accordance with the highest international standards.
The Chamber provides its integrated services through various channels to enrich the customer experience including smart applications and the website in addition to the smart kiosks spread across the Emirate of Dubai, which confirms its commitment to promoting the transformation of its business community into a smart and developed community.
The smart services provided by the Chamber include transactions of issuing certificates of origin, certifications, membership services, studies, research and reports, business and legal services, issuance of the temporary entry book for merchandise and the Dubai Chamber's responsibility for corporate social responsibility and credit rating and groups and business council services in addition to services available to economic and professional bodies.
The detailed smart services provided by the Chamber in the membership service include the issuance, renewal and amendment of membership, and the temporary entry service for goods that includes the issuance, amendment and issuance of a lost and alternative replacement for the temporary entry book, and the services of the certificate of origin include the issuance, amendment and issuance of an additional copy of the certificate of origin, while legal services include mediation and information Legal.
The service of studies includes the issuance of reports, research, studies, letters of recommendation and identification, among others. As for licensing and permitting services, they include permit, licensing and renewal of business councils and groups, and certification services include certification of signature, seals, and a true copy.