Facebook has agreed to pay the content moderators $ 52 million (48.2 million euros) as compensation for the mental health problems their tasks can cause. This was announced on Tuesday by two law firms that advised the plaintiffs in a class action.
The social network is notably criticized for not properly protecting its employees (direct or via subcontractors) responsible for removing content that violates the rules of the platform.
Moderators confronted with violent content
The original complaint was filed in a California court in September 2018, on behalf of Selena Scola, a former moderator who claimed to have developed post-traumatic stress disorder after 9 months of regularly watching violent images.
"Every day Facebook users post millions of images or live videos of child sexual abuse, rape, torture, bestiality, beheadings, suicides and murders," said the complaint. . "To maintain a sanitized platform, maximize its already substantial profits and take care of its public image, Facebook relies on people like Ms. Scola - the content moderators - to view these posts and remove all those contrary to its rules".
Psychological support sessions
According to the agreement signed with the American group, more than 11,000 moderators in the United States, old and current, will receive at least 1,000 dollars each (930 euros). Those who have been diagnosed with specific disorders will receive additional amounts to cover their medical costs, up to $ 50,000 (46,300 euros).
"We are grateful to the people who are doing this important work to make Facebook a safe environment for everyone," reacted the social network, without acknowledging the allegations of the complaint. "We are committed to providing them with the additional support provided for in this agreement and more in the future." The agreement provides that Facebook and its subcontractors provide moderators with psychological support sessions with sworn therapists and better tools to improve their working conditions.
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