Have you shipped your "Double Twelve" purchases?

　　Editor's note:

　　This is the People's Livelihood Investigation Bureau, which investigates changes in people's livelihood by seeing what no one else has seen.

Pay attention to what you want to pay attention to and what you don't pay attention to, investigate what you want to see and what you haven't seen.

　　Chinanews.com, December 14th (Chinanews Finance and Economics reporter Wu Tao) "The express delivery in the same city has been delayed for three days", "Double Eleven's order and 'Double Twelve' arrived" "It took a month to deliver it and it was lucky"... …Recently, many consumers have reported that it is difficult to deliver goods by express delivery, and it is even more difficult to receive goods.

Have you encountered this situation?

Express delivery is slow and delivery is even slower

　　Recently, the express courier brother has been very busy. It is reported that some express delivery points have been shut down, and even warehouses have exploded.

Some supermarkets order vegetables in the same city, and some areas also display "The order is full, please make another appointment tomorrow."

　　Even SF Express and JD.com, which are known for their "fast" characters, have experienced slow delivery.

On the 12th, "SF Express collapsed" appeared on Weibo's hot search, and many netizens complained, "Shun Express has been shipping for three days in different districts in the same city."

The express delivery is delayed and the time limit is affected.

Photo provided by the interviewee

　　There are also consumers who say that the delivery date of self-operated products purchased on e-commerce platforms during the "Double Twelve" period has been delayed and delayed. The products have not yet been released from the warehouse and are expected to be delivered on December 18.

"This

. At first it showed that it was expected to be delivered on the 16th, and now it has become an estimated delivery on the 18th." The consumer said.

　　Many merchants choose to delay delivery to avoid logistics congestion.

Some consumers told Zhongxin Finance and Economics, "I placed an order on an e-commerce platform on December 9, but it has not been shipped yet, and the delivery date is uncertain. Many products show that even if I place an order now, it is expected to be delivered in five days. .”

　　The reporter found that on the e-commerce platform, some merchants even directly choose not to deliver the goods after placing the order, the delivery time is to be determined, and the delivery has been delayed for many days.

Some couriers are delayed in delivery.

Photo provided by the interviewee

　　And this situation has been going on for a while. Some netizens shared, "You may not believe it, I just received the things I bought during the 'Double Eleven' period. The boxes are all wet, and the products inside are also polluted. , I directly rejected it, God knows what it went through."

What happened to the courier?

multiple responses

　　On the 12th, SF Express posted on Weibo that in the afternoon of the 12th, some users’ SF Express clients were slow in placing orders. After verification, the system was abnormal, and it has returned to normal after emergency repairs.

　　Jingdong said that in view of the recent increase in medical orders faced by the entire industry and the superimposition of "Double Twelve" promotions and other factors, Jingdong Logistics has deployed hundreds of front-line personnel from Beijing's surrounding areas to continue to reinforce the material sorting and distribution work in Beijing. .

　　Meituan said that recently, with the accelerated resumption of work and production in various industries, the demand for food delivery consumption is also growing rapidly.

"Currently, we are continuing to increase the capacity reserve of regional riders by recruiting new people and optimizing capacity scheduling."

　　Hema said that at present, more users choose to place orders online, which has brought about a surge in orders.

At the same time, some couriers and sorters were unable to work normally, resulting in tight transportation capacity.

　　The relevant person in charge of a courier company told Zhongxin Finance and Economics that after the optimization of epidemic prevention and control, it coincided with the "Double Twelve" delivery peak, coupled with factors such as the approach of New Year's Day and Spring Festival, which brought great pressure to this year's "Double Twelve". The lack of delivery has also led to delays in the delivery time limit recently, because the courier will strictly require health and epidemic prevention.

"

　　On the 13th, the State Post Bureau issued a document saying that the express delivery industry has ushered in a new round of business peaks, and the pressure on end delivery is relatively high, calling on consumers to understand.

Data map.

Photo by Yang Bo

　　The reporter noticed that each chain of logistics and express delivery is trying to speed up the recovery.

In addition to express delivery companies, the reporter also contacted a number of rookie stations, and the other party said, "It is now in normal operation, and express delivery can be sent and received."

　　The State Post Bureau stated that at present, express delivery companies are speeding up the overall network resources to ensure smooth business peaks.

Postal services, SF Express, JD Logistics, etc.

.

　　Zhongtong, Yuantong, Shentong, Yunda, Jitu, Debang, etc. help grass-roots outlets restore production capacity and ensure smooth delivery channels by setting up peak season special teams, setting up support funds, strengthening personnel recruitment, and allocating the capacity of all parties.

　　Other companies said they were trying to increase capacity.

The relevant person in charge of Hema said that at present, half of the clerical staff in the Beijing headquarters have supported positions such as picking and packing. Employees in Hema stores have taken the initiative to work part-time as delivery staff, and have also supplemented manpower to the greatest extent through "shared employment" to improve service capabilities.

　　The latest data shows that on the 12th, the postal express delivery volume was about 453 million pieces, and the delivery volume was about 403 million pieces. The

.

As of December 11, the nationwide shutdown of postal express distribution centers has been cleared. Only more than 400 outlets in Beijing and other places across the country are closed due to the epidemic. Postal management departments in various places are actively promoting unblocking.

(Finish)