News from this newspaper (Reporter Liu Xiaoyan) Carefully read the rules before purchasing pre-sale products; when watching shopping in the live broadcast room, keep calm and restraint, and do not make impulse purchases; learn more about the price protection rules and save relevant evidence... With the "Double 11" In the coming years, consumer organizations in Anhui, Shanghai, Heilongjiang, Zhejiang and other places have successively issued consumption reminders.

"Full price guarantee", "pre-sale", "refund" and "live broadcast room" have become the key words in this year's consumption reminders, and consumers have received "disassembly" instructions for various preferential activities.

　　On the opening night of the "Double 11" event on October 31, the word "refund" became a hot topic on social platforms.

Some netizens left a message that the goods that had just paid the final payment immediately showed that they had been shipped, and some were even already being delivered. "It seems that consumers are not given a chance to refund."

　　In this regard, the Jiangsu Provincial Consumer Protection Committee reminded that the Consumer Rights Protection Law gives consumers the right to regret online shopping, and consumers have the right to return the goods without reason within 7 days from the date of receipt of the goods.

Therefore, the "lightning" delivery of the merchants does not affect the legal rights and interests of consumers for normal returns and refunds.

　　The Consumer Protection Committee of Zhejiang Province reminded that consumers should carefully read the rules of the platform and pay attention to the time and price structure of the insurance.

For example, whether the insured time is 7 days or 15 days, and whether the price composition includes store coupons or platform coupons; after finding that the insured conditions are met, apply to the platform or merchant for a refund in time to avoid missing the insured time.

　　Sichuan, Chongqing, Shaanxi, Gansu and Qinghai Consumer Organizations jointly issued a reminder that "live streaming with goods" and "Internet celebrities with goods" are the new trends in e-commerce nowadays.

However, there are also problems such as product quality, after-sales service, false propaganda, fraudulent platform data, private transactions induced by anchors, and difficulty in obtaining evidence due to the lack of playback in the live broadcast room.

Consumers are advised to carefully check the operator's announcement on the live broadcast platform when they choose to shop with live broadcast, so as not to be misled by the obvious low price, and do not blindly follow the trend to buy.

　　Heilongjiang Consumers Association further reminded that consumers should obtain evidence in a timely manner if they find that there are illegal acts such as false propaganda in the propaganda content of the anchor.

At the same time, in order to ensure property safety and transaction records, do not leave the platform for private transactions.

　　In addition, the Anhui Consumer Protection Committee also reminded consumers that after receiving commodity packages, they should strictly sterilize express packaging and commodity packaging.

In the process of consumption, we must consciously strengthen the protection of personal information to prevent leakage.

Pay attention to saving shopping vouchers such as merchant activity information, chat history, order details, payment information, and promotional offers.

　　Liu Xiaoyan