China News Service, August 29. The Civil Aviation Administration of China recently released the "Notice on Complaints about Public Air Transport Passenger Services in June 2022".
In June, the Consumer Affairs Center of the Civil Aviation Administration received a total of 12,573 complaints from passengers.
Among them, 9,755 complaints were filed by domestic airlines, 134 by foreign airlines and airlines in Hong Kong, Macao and Taiwan, 322 by airports, and 2,362 by operators of aviation sales network platforms.
In June, in terms of passenger complaints against domestic airlines, the top three types of complaints were: 6,374 complaints about irregular flight services, accounting for 65.34%, mainly because passengers demanded more financial compensation after flights were cancelled; 1,462 complaints about ticketing services 14.99%, mainly because passengers were dissatisfied with the airline’s refund fee rules and poor channels; 611 complaints about check-in procedures and boarding, accounting for 6.26%, mainly because passengers were rejected due to nucleic acid certificates and other materials that did not meet the requirements. are dissatisfied with the ticket refund and change plan.
The average complaint acceptance rate of domestic airlines was 4.434/10,000.
(Zhongxin Finance)