<Anchor> For
consumers who are dissatisfied with the delayed delivery after placing an order, Coupang is offering a 'refund directly'. Circumstances where this is not possible happen often.
Reporter Lee Hye-mi covered the report.
<Reporter>
This seller, who entered the open market Coupang Marketplace, did not receive any payment even after selling nutritional supplements for dogs.
When it took time to get the item and the delivery date could not be met, Coupang, who received the customer's request for a refund, returned the item price directly.
[Coupang Marketplace seller: (to the seller) without contact. They just give me a refund, and later (on the screen) a small message pops up, Coupang direct refund.] As the
delivery date was not met, the seller accepted a refund, but did not receive the delivered item back.
The customer who received the item cut off contact.
I complained to Coupang, but to no avail.
[Coupang Marketplace Seller: I want to show all the efforts I have made to my customers. However, there is still no answer (in Coupang).]
There are complaints about damage in the seller community.
Coupang has given a principled answer that there are also compensation rules for sellers.
[Coupang official: The reason for refund and explanation procedure are provided to the seller.
We are taking measures so that there is no damage to the seller depending on the reason attributable.]
Taobao, an open market in China, can refund directly if the seller does not respond to a refund request for more than 3 days. give.
[Geum-Joo Hwang/Professor, Department of Business Administration, Chung-Ang University: Although this system has a positive aspect of giving convenience to consumers, there is also a negative aspect of mass-producing black consumers.] It
is necessary to supplement the system to protect the rights of sellers as well as consumer benefits
.
.
(Video editing: Choi Eun-jin, VJ: Jung Min-goo, Park Hyeon-woo, CG: Seo Hyun-joong)