Credit card installment cannot learn "rogue software"
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A few days ago, the Consumer Protection Bureau of the China Banking and Insurance Regulatory Commission issued a notice stating that a certain bank had six types of violations of laws and regulations that violated consumer rights, including automatic credit card installments.
In terms of black cat complaints, there are many credit card complaints, the key information identification of card application phases involving user interests is almost invisible, the check box is as small as an ant, saves money and pretends to hide from the sky, and induces phases to hide behind the scenes. Such practices are the same as "rogue software". .
In fact, the annualized rate of return on installments is approximately 1.8 times the annualized rate of return on loans, which is a high-profit product of the bank.
Driven by profits, in order to promote more installment business, banks continue to introduce various "inducing" methods.
Consumers fall into the staging pit when they feel "very cost-effective".
Some banks simply set the default automatic installment check when opening the card. If the user does not voluntarily delete or cancel the installment, they will continue to pay for the installment.
"Automatic installment" can often succeed and earn happiness by hitting the side ball, which is caused by the mismatch of information and cognition between the two parties.
When opening a credit card, the contract documents provided by the bank are densely packed with tens of thousands of words. For non-financial and non-legal people, there are generally cognitive barriers.
The user knows only a little, and promptly settles it under the urging of the bank staff, and the bank has legally avoided the risk.
In the early years, it was rare to set the default installment check box for card application. In order to harvest these users, the bank adopted telephone and SMS marketing methods. Marketing skills could easily make ordinary people think that it was cost-effective and verbally agree. If the user forgets to apply for a stop afterwards , It will continue to pay the installment fee.
It is difficult to handle the easy installment and cancel the installment because the bank is working hard to continue the automatic installment to obtain more profits.
After the automatic installment, if the consumer wants to end it early, he still has to pay liquidated damages.
Consumers want to file a lawsuit to defend their rights. Banks have a professional legal team that can produce evidence that they have fulfilled their obligation to inform and obtain consent before.
Therefore, when encountering such a trap, consumers often fall into the situation of dumb eating coptis.
In fact, for consumers, cash is not enough, credit cards are used to collect money, income and expenditure management is chaotic, installment repayment cannot be stopped, and every use of credit card is a game of war.
In the chess game set by the issuing bank, the game between human nature and mechanism is played every day.
Freedom of credit card includes both the freedom to use the card and the freedom not to use the card.
Credit card installment cannot learn "rogue software" to coax users into the pit unconsciously.
The easiest way for individual consumers to have true credit card freedom is not to be tempted, to maintain a good personal financial status, to read the terms of the card, to spend rationally, and to repay in one lump sum on time.
But more importantly, it should continue to improve credit card and financial services related systems.
The main content of the contract can be drawn up by relevant state departments, and each unit can add supplementary provisions based on actual conditions. Terms related to the interests of both parties to the contract should be specifically noted and fully and clearly explained, and no induced marketing that hides or weakens key information is allowed.
If there is an obvious unfair situation between the interested parties, it should be corrected.
(Li Ji)