Xinhua News Agency, Shanghai, July 15 (Reporter Zhou Rui) The Shanghai Consumer Insurance Commission’s latest report on complaints in the first half of 2021 shows that during the statistical period from December 21, 2020 to June 20, 2021, Shanghai The level-level consumer protection committees accepted 95,275 consumer complaints, a year-on-year increase of 40.7%. Online shopping, education and training, etc. continue to be the focus of consumer complaints.
The online economy is booming, and the number of complaints has also increased.
In the first half of the year, the Shanghai Consumer Insurance Commission system accepted 22,851 complaints about online shopping products, of which the number of complaints about online shopping clothing, footwear and hats reached 5,171, a year-on-year increase of 62.8%.
Analysis shows that complaints are concentrated on product quality problems, unilateral cancellation of orders, and poor after-sales service quality.
The notice also showed that the education and training industry continues to be a hot spot for complaints, and the problems involved in refunds are relatively concentrated.
In the first half of the year, the Shanghai Municipal Consumer Protection Committee system accepted 5,913 complaints about education and training, a year-on-year increase of 13.1%.
Some education and training institutions have problems such as exaggerating propaganda and inducing consumption, teaching quality is uneven, and some institutions deliberately set obstacles to consumers’ refunds. When disputes arise between the two parties, training institutions often delay charging fees and deductions Refunds or non-resolved fees triggered complaints from consumers.