[HIGHLIGHTS] After the 7-day VIP membership expires, it will be automatically renewed for half a year. Disputes over the automatic renewal of the APP are frequent.

After the 7-day VIP membership expires, it will be automatically renewed for half a year. Consumers are also dissatisfied with automatic renewals because it is difficult to find the unsubscription entrance and the cost of refunds is high.

On the Black Cat complaint platform, there are as many as 150,000 complaints about automatic renewal, with audio and video software, office software, etc. being the hardest hit areas. Some members of the Chinese People’s Political Consultative Conference suggested canceling mandatory automatic renewal.