Seven departments issue opinions, formulate fee distribution guidelines, and innovate insurance participation methods——
Courier rights are more guaranteed
Core reading
Recently, the State Post Bureau, the Ministry of Human Resources and Social Security and other seven departments jointly issued the "Opinions on Doing a Good Job in Protecting the Legal Rights and Interests of the Courier Group" to protect the legal rights and interests of the couriers: urge companies to maintain a reasonable end-of-end distribution fee and labor quota to stabilize express delivery The income level of couriers; improve the work-related injury insurance participation policy in line with the characteristics of the express delivery industry, and weave a strong protection net for couriers; curb the “penalty management” of courier companies, optimize the production and operating environment of couriers, and strengthen the rights protection services of couriers.
In order to better protect the legal rights and interests of the courier group, a few days ago, the State Post Bureau, the Ministry of Human Resources and Social Security and other seven departments jointly issued the "Opinions on Doing a Good Job in Protecting the Legal Rights and Interests of the Courier Group" (hereinafter referred to as the "Opinions").
How to define the courier group?
What are the positive measures for couriers?
On July 8, the State Post Bureau, the Ministry of Human Resources and Social Security, and the All-China Federation of Trade Unions held a press conference for interpretation.
There are standards for single-piece distribution fees and labor quotas
Guarantee the labor remuneration of couriers
As of July 4, the national express delivery business volume in 2021 has exceeded 50 billion pieces.
At present, the average daily express business volume in my country has reached 300 million pieces, and the business scale has ranked first in the world for 7 consecutive years.
Behind this is the hard work of millions of couriers.
The group of couriers refers to the broad masses of workers who are engaged in express delivery, sorting, transportation, delivery, and inquiry services.
As laborers, the group of couriers is most concerned about wage income.
Therefore, the first important task put forward in the "Opinions" is to ensure reasonable labor remuneration for couriers.
"From the actual situation, delivery fee is the main source of income for couriers." Chen Kai, deputy director of the State Post Bureau, said that in recent years, the competition of express delivery has become increasingly fierce and the unit price of express delivery has continued to drop. While diluting corporate profits, it has caused terminal delivery fees for years. The decline has affected the normal benefit distribution mechanism, making it difficult for couriers to increase their income.
To this end, the "Opinions" proposed that the "Guidelines for the Accounting of End-of-Express Delivery Expenses" will be formulated to urge enterprises to maintain a reasonable end-of-end delivery fee level in order to stabilize the income level of couriers.
According to Jin Jinghua, Director of the Department of Market Supervision of the State Post Bureau, the State Post Bureau has now guided the China Express Association to carry out a pilot project for terminal fee accounting in some cities in Jiangsu, Anhui, and Sichuan.
In the next step, we will continue to expand the scope of the pilot program, promote the formation of a relatively complete accounting method, and promote it across the industry.
Industry enterprises have also begun to explore.
In June 2020, Zhongtong piloted the direct chain of courier dispatch, and the headquarters directly settled the dispatch through the courier work APP, realizing the standardization of the collection and dispatching cost, the transparency of the bill, and effectively stabilizing and increasing the income of the courier.
"At present, more than 60% of ZTO's couriers have realized the direct delivery chain, and the proportion will be further increased in the future." said Lai Meisong, chairman of ZTO Express.
If it is said that the formulation of the "Guidelines for the Calculation of Delivery Fees at the End of the Courier" solves the standard problem of single-piece delivery fees, and the labor intensity that affects the income of couriers is also.
In this regard, the "Opinions" proposed that it will guide the Courier Association to study and formulate the "Courier Labor Quota Standard."
"This is mainly to avoid overwork of the courier brother on the basis of maintaining reasonable labor efficiency in the industry." Jin Jinghua said that in the case of exceeding the labor quota, the State Post Bureau will guide express companies to fully consider factors such as working hours and wage income. Promote the realization that couriers can earn more with more work.
"In addition, the "Opinions" also propose to guide trade union organizations and express delivery associations to establish a collective negotiation mechanism for industry wages, and carry out the monitoring of express employees' salary and income levels and release them regularly to ensure reasonable labor remuneration for the courier group." Chen Kai said.
Chen Kai emphasized that in order to ensure the reasonable labor remuneration of couriers, it is also necessary to form a reasonable income distribution mechanism from the root.
This requires strengthening upstream and downstream collaboration, allowing express companies and e-commerce companies to establish a more reasonable benefit distribution and transmission mechanism, ensuring that express companies can obtain normal service income and promoting the formation of an orderly market environment.
Improve the calculation and payment methods of work-related injury insurance premiums
Improve the social security level of couriers
In addition to salary income, how to make couriers better enjoy social security is also a topic of social concern.
As a new format, various new employment modes such as contracting, outsourcing, part-time, and crowdsourcing are intertwined in the express industry.
"Because of the flexible employment, the mobility of the express delivery industry is generally high, and the social insurance participation rate is not high, especially the insufficient protection for the courier after the accidental injury at work." said Liu Yan, deputy director of the Labor Relations Department of the Ministry of Human Resources and Social Security. .
For this reason, the "Opinions" reaffirmed the right of couriers to participate in social insurance and obtain social insurance benefits in accordance with the relevant provisions of the Social Insurance Law.
One of the biggest highlights of this "Opinion" is the improvement of the work-related injury insurance participation policy in line with the characteristics of the express industry.
"For grass-roots express delivery outlets with flexible employment and high mobility, work-related injury insurance premiums can be calculated and paid according to the average wage level or turnover ratio of full-caliber urban employees in the region, and priority is given to participating in work-related injury insurance." Liu Yan said, this regulation is perfect The adoption of the calculation and payment method of work-related injury insurance premiums is conducive to dispersing the risk of work-related injuries in express delivery companies and strengthening the insurance for employees of express delivery companies at the grassroots level.
"Next, we will focus on work-related injury insurance, actively work with relevant departments to promote express companies to participate in social insurance in accordance with the law, continue to implement policies and optimize handling services, and effectively protect the social insurance rights and interests of the courier group." Liu Yan Say.
Contain penal escrow and malicious complaints
Promote the rights protection mechanism of courier groups
As far as the courier group is concerned, in addition to wages and social security, express companies also face problems such as "penalty management", poor operating environment, and difficulty in satisfying reasonable demands.
In this regard, the "Opinions" also responded to one by one.
Resolutely curb "penalty escrow."
The "Opinions" put forward to guide express companies to improve the assessment mechanism and strengthen the screening and handling of malicious complaints.
"For appeals involving seeking illegitimate interests, the postal user appeal handling platform will strengthen investigations and handling, actively explore channels for expressing couriers' reasonable appeals, and safeguard the legitimate rights and interests of the courier group." Jin Jinghua said.
Optimize the production environment of couriers.
The "Opinions" clarified that express companies should strictly implement safety production standards, complete labor protection supplies, upgrade operating equipment, and improve the working environment.
"We also encourage all localities to improve the inclusive management of end-service vehicles in the express delivery industry and provide convenience for passing and stopping." Jin Jinghua said.
Smooth channels for complaints.
The "Opinions" clarified that it will further standardize the joining and employment management of enterprises. When enterprises formulate labor management rules and regulations, they should listen to the opinions of representatives of labor unions and couriers.
It is reported that at present, the top ten express delivery companies in the industry have established labor unions in accordance with the law. The enrollment rate of their own employees is over 70%, and the enrollment rate of labor outsourcing and franchised express companies is about 40%.
"Next, we will rely on the enterprise trade union to actively promote the construction of the rights protection mechanism of the courier group and strengthen the rights protection service." said Huang Jingping, vice chairman of the China National Defense Post and Telecommunications Union.
In addition, the State Post Bureau will organize a survey on the satisfaction of the protection of the rights and interests of couriers.
The investigation will focus on the fulfillment of statutory responsibilities by express companies, the identity of the couriers' posts, and the life and work conditions of the couriers. The survey results will be released according to the brand, so as to urge the enterprises to consciously accept social supervision and make targeted improvements.
"Next, we will work hard to deal with employment priority and rights protection, upstream and downstream, first trial and copy promotion of the "three relations", so that the courier can be more dedicated to work." Chen Kai said.
Our reporter Li Xinping