China News Service, Guangzhou, October 14th, title: Technological development promotes the wisdom of traditional Chinese housekeeping services
Author Cai Minjie Chen Peiqi
When it comes to housekeeping, many people may think of "nanny" and "auntie".
Nowadays, new tools such as sweeping robots and window cleaning robots improve the working methods of housekeeping staff; employers use the big data intelligent matching service of the housekeeping service platform to make one-click appointments and place orders for housekeeping services; IoT technology makes it possible for children to take care of the elderly remotely... …With the help of technologies such as artificial intelligence and big data, China's traditional housekeeping is being promoted towards high-end, sophisticated and diversified development.
The 2020 Xiaomanyao Science and Technology Conference "Enabling Life Technology to Make Families Better" sub-forum was held in Guangzhou on the 14th. Industry experts expressed their opinions on topics such as "Technology Drives Peace of Mind Housekeeping" and "Promoting the Transformation and Upgrading of the Housekeeping Service Industry".
The scale of the domestic domestic market in Mainland China is increasing year by year. There are roughly more than 200 service items, involving general labor, home care, patient care, and maternal and child care.
With the rapid expansion of the market size of the housekeeping service industry, some negative incidents such as the irregular development of the industry and the dishonesty of housekeeping service personnel still occur from time to time. It is necessary to establish and improve the credit system of the housekeeping service industry to promote the development of industry standards.
In the traditional housekeeping industry, finding a housekeeper requires the employer to go to an intermediary service point to understand the situation.
Due to the use of paper-based file management, it is more difficult for employers to distinguish the authenticity of domestic workers’ employment information.
"Difficulty in tracing the files of housekeepers" is a problem for many citizens.
Nowadays, with the influx of Internet thinking, the credit supervision system of the housekeeping service industry has changed.
Through the establishment of a housekeeping service platform, the integrated quality of online skills training, assessment, and certification of employees will be improved, and the personal credit files of employees will be established and no criminal record inquiries can be achieved.
Li Jiaqing, director of Guangzhou Women’s and Children’s Social Service Center, said that the city has established a “traceable, queryable, and evaluable” supervision system for housekeeping services. At present, it has formed a dynamic information database with 150,000 employees and established a “one person, one certificate, one code”. First gear".
Li Jiaqing said that as of late September this year, nearly 10,000 domestic workers have been trained and assessed for the "Safe Service Certificate" through the platform. Citizens can scan the "Safe Code" to check the work experience, criminal records, and skill certificates of domestic workers. And other information.
"Postpartum repair of stretch marks", "hood cleaning"... Open the online appointment platform, you can get different kinds of "personalized" housekeeping services.
In the past, employers needed to go to many places to find suitable housekeeping attendants. Now, through the big data intelligent matching service of the housekeeping personnel information management database, citizens can place orders with one click through small programs and other channels, and book “personalized” housekeeping services online .
Li Jiaqing said that in response to the diversified needs of society for housekeeping, a number of occupations such as sleep instructors, receptionists, and dietitians have emerged, and the service content is more refined and professional, especially the addition of artificial intelligence to make family life more convenient .
In addition, Guangzhou will achieve full coverage of community (village) housekeeping and elderly care services by the end of this year. While delivering high-tech housekeeping services to the grassroots, it will also promote grassroots employment.
“Guangzhou has built a service station at the resettlement site in Bijie, Guizhou to export housekeeping services. The first batch of domestic workers who graduated have come to Guangzhou for employment." Li Jiaqing said that technology is quietly changing the housekeeping industry, and the "new housekeeping" brings peace of mind to users While serving and enhancing professional happiness for domestic workers, it also promotes the employment of more impoverished laborers.
Some experts believe that in addition to online and offline integration and innovation, traditional industries including the housekeeping industry need to be upgraded with the help of Internet technology to develop more diversified training systems to enable domestic service practitioners to achieve preliminary professionalism.
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