As a result of the outbreak of the new Corona virus (Covid-19) and its continuing impact on air travel services around the world, Etihad Airways continues to follow the directions of the government of the United Arab Emirates, international governments and regulatory bodies, and has implemented combined changes to its network of destinations. The move also comes in order to ensure the safety and comfort of its customers and employees, and to reduce the disruption that may occur in its operations from time to time during this stage. The following modifications will be applied to services from Abu Dhabi temporarily:
India
Ahmedabad (AMD), Bengaluru (BLR), Calcutta (CCU), Calicut (CCJ), Chennai (MAA), Kogen (COK), Hyderabad (HYD), Delhi (DEL), Mumbai (BOM), Trivandrum (TRV) )
All flights suspended from March 22 to March 28.
Kazakhstan
Astana (TSE)
Reducing flights to one flight per week from 19 to 31 March.
All flights suspended from April 1 to April 30.
Maldives
Male (MLE)
Reducing flights to one flight per day from March 23 to April 30.
Russia
Moscow (MOW)
All deportations will be suspended from March 20 to April 30.
Sri Lanka
Colombo (CMB)
It reduced flights from two flights a day to one from March 29 to April 30.
The changes below, announced earlier, remain the same:
Azerbaijan
Baku (GYD)
All flights suspended from March 18 to April 30
Bahrain (BAH)
Reducing flights from three flights per day to one flight until March 1, then increasing flights to two flights per day from April 1 to April 30.
China
Shanghai (PVG)
All flights are suspended until March 28.
Chengdu (CTU)
All flights are suspended until further notice.
Hong Kong (HKG)
All flights suspended until July 30.
Egypt
Cairo (CAI)
All flights suspended from March 20 to April 30.
Greece
Athens (ATH)
Reducing flights from daily flights to four flights per week (operated on Mondays, Wednesdays, Fridays and Saturdays) from April 1 to April 30.
Indonesia
Jakarta (CGK)
Reducing flights from two flights daily to one flight per day (flight suspension EY472 / 471) from March 18 to June 30.
Italia
Milan (MXP)
All flights suspended until April 30.
Rome (FCO)
Flight No. EY85 / 86 until April 30.
Flight EY83 / 84 will be suspended until June 30.
Japan
Nagoya (NGO)
All flights will be suspended until June 30
Tokyo (NRT)
Save flights from daily flights to four flights per week (operated on Mondays, Wednesday, Friday and Sunday) from April 1 to April 30.
Jordan
Amman (AMM)
All flights suspended until April 30.
Korea
Seoul (ICN)
Reducing flights from daily flights to four flights per week (running on Tuesday, Thursday, Friday, and Sunday) from March 30 to April 30.
Saudi Arabia
Riyadh (RUH), Jeddah (JED), Dammam (DMM), Madinah (MED)
All flights suspended until April 30.
Kenya
Nairobi (NBO)
All flights suspended from March 19 to April 30.
Kuwait (KWI)
All flights suspended until March 31.
Lebanon
Beirut (BEY)
All flights suspended until April 30.
Morocco, West, sunset
Casablanca (CMN) and Rabat (RBA)
All flights suspended until April 30.
Oman
Muscat (MCT)
It reduced flights from three daily to two daily flights until April 30.
Philippines
Manila (MNL)
All flights suspended from March 18 to March 31.
Serbia
Belgrade (BEG)
All flights suspended from March 20 to April 30.
Singapore (SIN)
Reducing flights from daily flights to four flights per week (operated on Sunday, Tuesday, Thursday and Friday) from April 1 to April 30.
Spain
Madrid (MAD) and Barcelona (BCN)
All flights suspended until April 30.
Sudan
Khartoum (KRT)
All flights suspended from March 18 to April 30.
Switzerland
Geneva (GVA)
All flights suspended from March 19 to April 30.
Thailand
Bangkok (BKK)
It reduced flights from three flights daily to two flights per day (flight suspension EY406 / 405) from April 1 to May 2.
Turkey
Istanbul (IST)
All suspension until 30 April.
Important note:
Future changes may occur according to government directives in the main markets. Currently, Etihad Airways works closely with regulatory authorities in the UAE and abroad, and continues to monitor the situation closely.
For travelers affected by the cancellation of flights, a number of measures have been taken to recover tickets, or to change flight times until services resume.
Etihad Airways calls upon its guests whose travel has been affected by the travel restrictions imposed as a result of the outbreak of the new Corona Virus (Covid-19), to contact customer service at the company, only, if their travel dates are scheduled within the next 48 hours. Our call centers are experiencing a lot of call pressure which results in more waiting time than expected. One of our priorities is to help guests with imminent travel arrangements.
You can contact the Etihad Call Center from within the United Arab Emirates via the number (+971) 600 555 666, or the local call center of the airline, which you can find through the following link:
etihad.com/en-us/help/contact-us
As for travelers who booked their flights with a travel agent, they must contact directly with their travel agent to make any adjustments or cancellations.
Periodic updates of travel and emerging Corona virus Covid-19 are available at our website: etihad.com
For the Arabic language: www.etihad.com/ar/travel-updates/covid-19
For the English language: https: //.etihad.com/en/travel-updates/covid-19