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As more and more people continue to be confirmed while working at the call centers, some point out that this work should improve the poor work environment.

Reporter Je Hee-won listened to the voices of call center people who had to sit down and work emotionally throughout the day.

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In the labor world, the call center is likened to a factory in the sixties and seventies.

Call center workers are in a poor working environment, like the past women who were sewing on the factory without windows.

[Shin Myeong-sook / Seoul City Dasan Call Center Branch Manager: In the same partition as the chicken coop without the air purifiers talking to the neighbors would have worked while drinking the bad air.]

Most non-regular workers in outsourcing companies should take care of their prevention measures.

It is virtually impossible to work with a mask because of the nature of having to answer the phone for more than eight hours a day.

[Kim Lami / SH Corporation Call Center Branch Manager: It is the position of the companies that they have instructed all counselors to wear a mask. Put on your mask and read it aloud for 30 minutes. Do you think this is possible?]

Call center work is characterized by performance-based pay and advanced monitoring.

It's hard not to rest well, even if you're sick, as well as writing a yearly note that you have to walk to the bathroom.

[Son Young Hwan / Chairman of Korea Employment Information Call Center: (Call Center) considers agents as consumables, so we match them with our performance and treat them.]

Shift work brings down income for call center workers, while telecommuting is not easy to implement due to privacy concerns.

Financial authorities and local governments are calling for countermeasures, but this is not easy for small call centers.

(Video coverage: Lee Dong-hyuk, Video editing: Park Jin-hoon)