<Anchor>

Kwon Ae-ri's friendly economy starts with the Monday order. Reporter Kwon, Woori Bank employees have changed their dormant account passwords, but the number is estimated to be 40,000?

<Reporter>

Yes. Let me briefly explain what happened. One year and a half ago. In July 2018, Woori Bank found a strange situation in its own investigation.

There's a lot of online dormancy accounts for customers and accounts they forget. I discovered that bank employees were changing passwords for these accounts. Woori Bank had only 23,000 cases of self-discovery.

Why did Woori Bank employees do this? If employees change their passwords arbitrarily, it seems as if the customer who is the owner of the account accesses and changes their password.

Then it will look like your real account. That way, the employee was able to drive customer engagement as if it had brought the customer back.

It's actually a fake, but there are a lot of employees who did this because they said, `` I can upload a performance, '' which resulted in 23,000 incidents caught in-house in July 2018.

<Anchor>

It was a year and a half before the bank learned, and I wonder why it's now known outside. And is this notified to customers who have unintentionally changed their password? Is this true?

<Reporter>

no. To date, the bank has never contacted these customers. Woori Bank caught the situation and changed the computer system that allowed employees to enter their customers' accounts and change their passwords.

The problem is then virtually eliminated by doing 23,000 fake earnings. We have not informed customers of unauthorized changes and no one has been disciplined.

That's why employees didn't steal their customers' money, nor did they use any of their personal information that they could know from changing their passwords.

Three months later, in October 2018, the Financial Supervisory Service showed that it is a management assessment that is conducted every two years for each bank. Woori Bank is silent until then.

And here's a little bit of talk between the bank and the FSS. Woori Bank says that the authorities reported the facts about their management, so they reported their findings and actions.

The Financial Supervisory Service says the financial supervisory officers also found out about the situation while checking the banking situation.

Anyway, after conducting further investigation by the FSS, the FSS estimates that the number of customers who have been compromised so far could be up to 40,000, not 23,000. More suspicious cases.

<Anchor>

The Financial Supervisory Service knew it a long time ago. Why did you not disclose this fact so far?

<Reporter>

In principle, the FSS's position is closed to the public. And from the second half of last year, the investigation was delayed due to the explosive DIF crisis caused by Woori Bank and Hana Bank.

We are in a position to conclude the matter and refer it to the Sanctions Review Committee, who said it was the bank's duty to inform the client of the matter.

I think we should watch this more in the future, but one thing is certain: Judging from the citizens of Woori Bank, the Financial Supervisory Service or financial consumers was not a priority.

In particular, I took steps to prevent recurrence. Because he didn't steal the customer's money, he didn't have to tell the customer that he had access to his account and stole his password. It was not a disciplinary issue. This attitude seems hard to understand.

Woori Bank's attitude towards customer information management is either too loose or it is hard to be suspicious of trying to reduce the severity of the case.

Online finance is getting easier. Things like open banking and integrated financial apps are actually creating an environment where one of the financial institutions I use can be robbed.

Electronic finance can't be used without the basic trust in morality and information sensitivity as well as the IT skills of the financial institutions I deal with.

This case should be concluded so that all financial consumers can understand it. The financial industry seems to be a teacher. We will keep you informed of what's going on.