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During the last New Year holidays, when the new corona was already spreading in China, there were some people who traveled to China with anxiety because of the large cancellation penalty. Even after traveling, I just stayed at the hotel due to the closure of the tourist destination, and eventually returned home ahead of time.

I'm Lee Sung-hoon.

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In front of a famous temple in Xiamen, China on the 24th of last month.

It's usually a busy place for tourists, but it's quiet.

The entrance to the temple is firmly locked.

Mr. Lee, a housewife, took a family trip to Fujian, China, during the Lunar New Year holiday last month.

I cried at 50% of the penalty fee and came to this area with my family to eat mustard.

The gardens and museums that believed in the travel agency were closed by the new corona.

[Mr. M: No guide or Lotte Tourism explained that. On the first day, even though the tourist attractions were already closed, Xiamen said it was safe to stay south.]

The travel agency said it didn't know it.

[Lotte Tourism Official: The whole country didn't know that it was serious. By the 24th, there were already one or two patients until the holiday season. .] Another travel agency, who had returned home one day earlier due to the closure of tourist destinations, asked travelers to write a memorandum not to request a refund or report to the media.

[True good traveler: To be honest, we are wrong. You shouldn't force your clients to do so. We recovered all immediately.]

As the problem grew, the travel agent offered a full refund to all customers.

(Video Editing: Park Athlete, VJ: Jung Min-gu, Screen Source: Hankook Ilbo)