Japan Post submits business improvement plan Japan Post Insurance inappropriate sales January 31 5:26
On the issue of improper sales of Japan Post Insurance, Japan Post Group will submit a business improvement plan to the Ministry of Internal Affairs and Communications and the Financial Services Agency on March 31. In addition to expanding the scope of detailed investigations to determine whether customers are at a disadvantage, we will also include measures to prevent recurrence, and we need to steadily implement them in the future.
Due to this matter, the Japan Post Group has been subject to administrative sanctions such as suspending insurance sales business for three months last month, and will submit a business improvement plan to the Ministry of Internal Affairs and Communications and the Financial Services Agency on March 31.
According to stakeholders, the Japan Post Group will broaden the scope of the detailed investigation and investigate about 60,000 new customers to see if their customers are at a disadvantage.
Until now, when customers switched from old contracts to new contracts, customers paid double premiums, etc., about 183,000 cases, the number of policyholders has been examined about 156,000 people However, apart from this, we will look at cases where we have many contracts and repeat contracts and cancellations, and it is expected that about 200,000 cases will be covered.
We also include measures to prevent recurrence, such as reviewing sales targets and benefits and strengthening the system to check for contracts that have problems.
Hiroya Masuda, President of Japan Post, will hold a press conference and explain the details in detail. In the future, it will be necessary to clarify the full scope of the survey and steadily implement measures to prevent recurrence.