The Solidarity for the Protection of the Rights of the Blind held a campaign to find the rights of the visually impaired on the 12th.
The number of businesses that install kiosks is increasing, but the parties themselves came out to point out the lack of consideration for the visually impaired.
10 visually impaired people visited a fast food restaurant in Mapo-gu, Seoul at 11:30 am today and showed the process of ordering a hamburger.
One by one, they stood in front of the kiosk and tried to place an order, but it took a long time.
The fast food restaurant takes orders through kiosks instead of clerks taking orders.
From menu selection to payment, machines do it, not humans, and the kiosk does not have voice assistance or Braille, making it difficult for visually impaired people to order food.
The 'magnifying glass' function, which enlarges the text, is displayed small, so even the visually impaired who can read large text suffer the same.
As a result, the visually impaired faced difficulties from ordering hamburgers, such as putting their faces close to the screen and struggling to find the menu.
In some cases, the English menu board was changed by pressing the wrong button, or a completely different menu was selected.
Choi Jeong-il, a 43-year-old blind grade 3 person who barely ordered a hamburger in about 5 minutes, said, "Even with the same brand, it takes a long time to order because the menu order at each store is different. can be seen," he said.
The blind people who found the 'call staff' button on the left side of the kiosk were able to get help from the staff.
However, even the call button is a touch button, so it was difficult for the visually impaired to find and press it.
Even yesterday, the visually impaired visited a fast food restaurant in Jung-gu, Seoul, and ordered a kiosk and continued the campaign, showing the process of eating a hamburger.
"The kiosk is just useless like a glass barrier for the visually impaired," said a spokesperson for the Solidarity for the Rights of the Blind. talked about it.
The group protests that the enforcement ordinance of the Anti-Discrimination Act for Persons with Disabilities that was recently unveiled by the Ministry of Health and Welfare to strengthen the accessibility of the unmanned order machine is a 'phased application within three years' policy and is too late to be implemented.
The law was amended in June last year and will come into effect from January next year.
Nam Jeong-han, president of the Solidarity for the Rights of the Visually Impaired, said, "I came here to show the hardships that visually impaired people face and gain sympathy." I did.