To create a safer life for those in need of home help, the users in Lugnvik have earmarked contact persons. This is possible thanks to, so far, flexible scheduling.
– All users are entitled to a contact person who is responsible for the visit plan, implementation plan and more, says Malin Nordlöf, unit manager at Lugnvik's home care service.
Difficult with the new rules
To make it work, contact persons have been placed and scheduled in one of the region's four different care teams. In this way, it is usually the same people that the users meet in their everyday lives.
– We see that this will be more difficult to schedule as we have done so far, says Malin Nordlöf.