The chat is open for two hours every weekday and when the chat started, several people got in touch, but during the spring it has become fewer and fewer. Therefore, social services review accessibility.
– The hope is that we will reach out to a broader target group. For example, young people who might prefer to express themselves in writing, says Victoria Cheragi, team leader at the social services reception.
According to her, the advantage of the chat is that you can be anonymous.
"Then we can also reach people who do not feel comfortable contacting social services. In the chat, we do not process any personal data, but we can answer questions in general and provide guidance on various issues, she says.
In the clip, Victoria Cheragi talks about what the residents of Eskilstuna are asking about and how they want to increase accessibility.