Having to deal with tough conversations and rude people is part of reality. There will always be situations in which we deal with uncomfortable behaviors or face criticism that we do not feel deserves. The idea here is to learn how to deal with insolent, and how to turn difficult scenarios into a positive thing.
Six tips from author Lauren Edwards Fowell in her report published by the American learning Mind website, Learn about it:
1- Try to understand
Rude behavior is usually a kind of arousal. Instead of taking a defensive stance immediately, if you can empathize with the other side and understand the situation, you can go a long way toward finding a positive solution, as this behavior helps calm the situation.
If you feel that you are not responsible for what happened, try to apologize for the dissatisfaction of the other party, and ask him if he wants to explain what happened. This may create a shared link that helps both parties realize that they need to talk to another person who can understand them.
| Even when you are dealing with the impolite and those who have no intention of calming the situation, a sense of humor may put an end to the problem (Getty Images) |
2- Calm the situation
Responding emotionally to a rude person will never be helpful. Although you will never want to relieve the situation that caused the opposite party to resent, if you can reduce the severity of the situation, this will calm feelings of frustration. Even if you are dealing with a rude person who has no intention of calming the situation, a sense of humor in the situation from your own perspective can put an end to the topic.
Be aware that this person may have had a difficult day. But hurtful phrases can hurt and leave an invisible but long-term mark. Don't waste time thinking about it, but consider the funny side of the situation. Being able to laugh about something is a way to create a sense of humor in yourself.
| Brief dialogues are a way to enhance your skills for managing difficult conversations with Rude (Getty Images) |
3- A professional challenge, not a person
If you are dealing with rude people in your workplace, you can use brief dialogues as a way to test and enhance your professional skills to manage difficult conversations and solve them positively.
In other words, consider the attitudes that you have succeeded in, how you dealt with them and the success of the result. If you do not succeed, this will be your opportunity to analyze what you have done differently, and to provide yourself with the skills necessary to make better choices in the future.
4- Prepare to deal with walrus
Dealing with rude people is rarely fun, but interpreting it as personal criticism or failure only increases the impact of rude behavior.
Your mental flexibility is your personal shield against negative forces. This is an important part of protecting yourself from having discussions with insolent people that you are forced to deal with. Think about how you have responded to difficult scenarios and congratulate yourself on your ability to manage them well. This way, you will be better prepared the next time you have to deal with a rude person.
| For your own well-being it may be necessary to call someone a rude (Getty Images) |
5- Honest them for what they are
For your own well-being, it may be necessary to call someone rude. If there is no possibility to solve the issue or reach an understanding, it may simply be a situation in which a person is completely irrational, especially if the insolent that you are dealing with knows him well, does not look at the impact of his words or actions, and does not realize how rude his behavior is.
In this case, it is best to calmly explain to him how you feel, in case you are able to explain what you feel, and what actions or phrases have caused it, then this may be an inspiration that prevents the recurrence of any similar problems.
6- Commit .. not to do
Having to deal with rudeness is stressful, and frequent exposure to negative behavior can be toxic. If you feel an increased burden due to the mental stress caused by having to calm things down and negotiate with rude people, you should consider the effect this will have on you. It is not always necessary to deal with a rude person, as his behavior may be a remedy for anger, and he may wrongly disturb him.
Either way, you have the option of either investing your time and energy into the situation, or withdrawing.
In the workplace, you may not feel ready to deal with the situation. In this case, you may consider asking a colleague or a senior employee to take over your duties, and they may be happy to ask them for support, and they may be able to provide appropriate advice and suggestions.