72% of respondents in a survey conducted by «Emirates Today», through its Twitter account, with the participation of 225 followers, to maintain the reservation of taxi vehicles in Dubai by telephone to the reservation and distribution center, Dubai Roads and Transport Authority, on (042080808) , Which will be suspended on December 7, according to the Authority announced, recently.
The newspaper conducted the survey, following the remarkable interaction with the news of the Authority's intention to stop telephone contact as a means of booking a taxi in Dubai, starting next Saturday, where the news was among the 10 news topped the attention of readers over three days.
The questionnaire asked whether he supported the cancellation of telephone calls as a way to book a taxi in Dubai in exchange for the provision of booking through the application of «Karim». A total of 24% of respondents answered that the phone call should be retained, while 48% demanded that the phone be kept on the side of the application, bringing the percentage to 72%, compared to 28% agreeing to cancel the call and only booking through the application.
Ahmed Behroozian, Executive Director of Dubai Public Transport Corporation, told Emirates Today that the use of smart means to access services is in line with the strategic direction of the Authority to support the Smart City initiative launched by the government.
In response to a question about the fact that some categories do not prefer to use the smartphone application in booking vehicles, such as the elderly, or those who do not have Internet packages at all times, Behroozian stressed that
The Authority has taken into account these categories, so they can contact customer service on (8009090) to help them, pointing out that booking through the application allows the customer to enjoy eight advantages, including knowing the time and cost of the trip, and the arrival time of the driver and his name and phone number.
Behroozian added that the contact number assigned to the customer service will be in the service of any customer to help him get any service from the Authority, and therefore anyone will be able to request a taxi in case it is difficult to sophisticated smart means used in booking a taxi.
He pointed out that the statistical data revealed that the number of booking of taxis by Hala to one million, since the launch of the service in May until the beginning of last September.
8 benefits of booking by app
The main advantages of switching booking by applying cream are:
- Confirmation of booking within 10 seconds for 2 to 3 minutes via the booking center.
- Vehicle arrival waiting time is 2 to 3 seconds on average.
- Book a vehicle using the system map that appears in the Karim application before booking confirmation.
- Identify the driver details that appear before arrival.
• Real-time follow-up of the taxi movement and get notification when it arrives.
- Evaluate the trip and the driver at the end of the trip.
- The possibility of payment by linking customers to their credit cards with the application of Karim, or cash.
- Earn rewards by earning points for more Hala trips, or offers from a loyalty program.