Dubai Electricity and Water Authority (DEWA) Managing Director Saeed Mohammed Al Tayer has launched the Smart Response Initiative to report technical faults for electricity and water through the Smart Authority's application or website as part of its efforts to provide value added services to its customers.
Al Tayer said: "We launched yesterday the cars to support the Smart Response Service for technical communications. Our operations and services are continuously developing and we adopt a culture of innovation as an institutional value that increases the efficiency and performance of government work. Within a work environment that stimulates creativity and innovation. "
"This service is in line with the vision and guidance of our leadership and the Dubai 2021 Plan, which aims to make Dubai the preferred place to live, work and be the preferred destination for visitors. We are partnering with many government and private partners and Dubai's future accelerators to implement improvements within the concept of a single government. The Smart Response Service for the Technical Notes for Electricity and Water launched by the Authority is one of the services that enriches the experience of the customers by providing their time, effort and happiness.
The cars have a special cabin for storage of electrical appliances used in the case of technical notes, maintenance equipment cabinets, first aid items, energy storage devices (UPS), a small electric generator for temporary delivery and drilling tools, water pump, water pipes and other technical materials.
The Intelligent Response Initiative for technical faults of electricity and water enables customers to report faults easily through self-diagnosis and identification of technical observations, reducing the steps required for reporting and follow-up, with intelligent tracking and communication with the technical team, which saves time and effort. Their happiness.
Smart Response Initiative enables customers to easily report technical faults.