The City Builders' teams of the General Secretariat of the Executive Council in Dubai reviewed 14 government initiatives to improve joint government services in the Emirate of Dubai during the meeting of the teams with general managers and decision makers from 27 government, federal and private institutions. City.
During the meeting, they discussed initiatives to improve joint government services and the expected results of their implementation aimed at reaching new leadership levels, reflecting the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. Sheikh Rashid bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, aims to make a quantum leap in the level of government services in Dubai at all levels.
The Secretary General of the Executive Council of the Emirate of Dubai, Abdullah Al Basti, stressed that the development of government services is one of the main pillars of achieving the happiness of the clients, based on the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, and directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, And the efficiency of the government sector, in line with the emirate's ambitions to facilitate the provision of services and the provision of quality services globally.
The efforts of the city's construction teams to reach the new levels of government services are based on innovative initiatives based on the highest standards of quality. The 14 initiatives reviewed yesterday will contribute to the development of joint government services and will benefit the benefit of service operators and contribute to their happiness. Time of service delivery and requirements and quality.
During the meeting, two initiatives were reviewed to improve the "Human Rights Service", which is shared by the Dubai Police General Command, the Public Prosecution, the Community Development Authority and the Ministry of Human Resources and Emiratisation, the Dubai Human Rights Document, which is integrated and comprehensive, containing all the rights guaranteed to human beings , Indicate the types of violations that may occur, determine the role of each party, and the actions to be taken against any violation.
And the Human Rights Watch Initiative, an electronic platform designed to streamline the procedures and facilitate the process of providing the service, through which it will search for all information about the service, and submit them, and transfer to the competent authority to deal with them, in addition to providing a complete database of During which. It is expected that after the implementation of the two initiatives, the number of auditors will be reduced to 80% during 2020, and the closure of simple complaints within five working days, and complex during 15 working days, and raising the proportion of customers to 92%.
The Community Rehabilitation Service, the Dubai Police General Headquarters, the Ministry of Community Development, and the "Step by Amal" initiative were also reviewed. The training will include training and qualification for guests who have obtained the release sentence through their rehabilitation. In order to help them overcome the effects of the past, provide guidance and include family counseling through physical assistance and psychosocial guidance for the individual to accept the release and create a healthy environment, to avoid repeating mistakes leading to the prison sentence and prevent them from returning to the road the crime. The initiative aims to rehabilitate, train, reform and support 100% of all national guests of both sexes.
The city's community teams have also reviewed the Dubai Early Intervention Program to improve the service of "Early Intervention for Emotional Children", which is shared by the Community Development Authority, Dubai Police General Headquarters, Dubai Health Authority, Knowledge and Human Development Authority, Dubai Ambulance Foundation, And the Ministry of Community Development, a program that includes all measures and practices aimed at supporting, rehabilitating and meeting the needs associated with the development of children with developmental and developmental disabilities, from birth to age 6, for early intervention of healthy, social and material revenues, For children to do their part through training programs and guidance, in accordance with the best international practices. The program will be implemented in three phases. The first phase will include an interactive electronic platform, a unified customer track, an early intervention kit for families of children containing all the initial information needed to support families and children, and a quality service guide. It is intended that 100% of children will be integrated into natural educational environments (nurseries, kindergartens and schools). Housing Housing Program, Sheikh Zayed Housing Program, Dubai Municipality, Department of Land and Property, Department of Economic Development, Dubai The team will work through the Abshar Al Saad initiative to develop the mechanism of obtaining a housing loan for the head of the family Through the electronic system of the Mohammed bin Rashid Housing Establishment, which will be linked to the program of Sheikh Zayed Housing and the Municipality of Dubai in connection with the provision of land and land allocation, in addition to the connection with the Department of Land and Property in relation to the query on property, In order to inquire about commercial licenses without the need for the client to submit an application or to obtain documents from any of them. It is expected that after the implementation of the initiative, steps 16 to 6 will be reduced, visits canceled after the implementation of the Initiative, while currently 7, and a reduction in the application time from 77 to 11 days.
There are two initiatives to improve the 'passenger flight' service that is shared between Dubai Airports Corporation, Dubai Police General Headquarters, Roads and Transport Authority, General Directorate of Residency and Foreigners Affairs, Dubai Customs and Emirates Airline. Which will enable passengers to book cars that enable them to complete the procedures at the place of residence, thus reducing the points of contact at the airport, which will reduce the time taken to complete the service, in addition to the application of virtual reality for transit passengers, Safrane virtual collective experience for families and individuals to explore Dubai and planning for tourist trips, during the waiting period in the region to continue flights.
The Dubai Police General Directorate, the Department of Tourism and Commerce Marketing, the Roads and Transport Authority, the General Directorate of Civil Defense, and the Dubai Foundation for Ambulance Services. The "Secure Events" initiative was discussed on a one-client interface linking all the participating parties. It contains a comprehensive and unified guide to the service for easy access to the procedures and requirements, as well as a unified classification of events and a unified form covering the requirements of all parties. It is expected that after the implementation of the initiative, the number of contact points will be reduced from 14 at the present time to one point after the implementation of the initiative, the number of channels of payment from four to one channel across the unified interface, cancellation of visits by 100%, reducing the time to obtain permission from (15) 1-2 days) for a maximum of 5 business days after application.
Several business initiatives were also discussed and reviewed with external approvals: Dubai Chamber of Commerce, Dubai Chamber of Commerce and Industry, Dubai Chamber of Commerce and Industry, Dubai Chamber of Commerce and Industry, Dubai Chamber of Commerce and Industry, Dubai Chamber of Commerce and Industry And is expected to contribute to reduce the number of visits to one visit, which is five visits at the present time, and accelerate the time of service delivery by 93%. The Dubai Food and Beverage Authority's "Food Licensing" initiative, which aims to issue licenses for 64 food activities, was reviewed in one working day instead of five days at the present time, Through an electronic link between the two parties involved in providing the service, including a comprehensive information platform, which helps customers to reduce the number of visits and mandatory steps.
The teams discussed the "Industry Initiative" to improve the business service for the industrial sector, which is shared by Dubai Economic, Dubai Municipality and the Ministry of Energy and Industry. It is a unified electronic interface linking the service providers, through which the customer will be able to submit only one application for the service . The initiative is expected to reduce the number of steps from 12 steps to six steps, reduce service delivery time to 50%, and cancel visits altogether. The initiative is expected to increase customer satisfaction to 95%. The "Commercial Transport" team, which is a joint venture between the Department of Economic Development, the Roads and Transport Authority, the Dubai Municipality, the General Directorate of Civil Defense and the "Commercial Transport Licensing" initiative, will introduce a new mechanism covering all sectors contributing to Management of the issuance of the commercial transport license in the emirate. It is expected that after the implementation of the initiative, the number of visits will be reduced to 50% and the points of contact from 10 at present to four points of contact after the implementation of the initiative. The Civil Defense Service (DED), the Public Administration of Civil Defense and the Ministry of Economy will work on the electronic link between the parties to facilitate procedures and reach 5-8 procedures instead of 20-30 procedures at the present time, and cancel Visits instead of 8-9 visits at the moment. In addition to working on a comprehensive information guide about the service.
List of services
The list of services, for which teams will work on implementing initiatives to improve them, includes:
■ Human Rights Service (two initiatives).
■ Rehabilitation of inmates.
■ Early intervention service for children of concern.
■ Housing Loan Service.
■ Traveler trip service (two initiatives).
■ Event Insurance Service.
■ Government services in free zones.
■ Business Service (Civil Defense).
■ Business Service (Dubai Chamber).
■ Business Service (Industry).
Business service (commercial transport).
■ Business Service (Food Control).
Government Services in Free Zones
The "City Builders" teams worked on government services in the free zones. The work of the team focused on improving the procedures for issuance of residence in the free zones to enhance the status of free zones and attract foreign investments through improving the visa application form, The application of a work visa, standardization of payment channels, and one-time attachment of all services. The improvement will also include knowledge of the status of the application, the multiple channels of receipt of notices, and the outcome of the medical examination is expected to be obtained in 72 hours instead of five working days per time Present.