Auditors at Emirates Post offices in the UAE submitted proposals to develop the work in the offices after they noticed the absence of some services and the delay in completing transactions. The proposals include linking the ID card data to the references in the electronic system of post offices at the state level and activating the delivery of identity cards and parcels to houses Customers for token amounts, opening branches in commercial centers to reduce congestion in post offices, and upgrading postal services at the state level.

Auditor Ahmed Eamam said he had submitted proposals to Emirates Post regarding the delivery of identity cards to customers' homes for token amounts, in order to avoid congestion of the visitors when they received the cards.

He explained that he lives in Umm Al Quwain and works in the Emirate of Dubai and that his ID card is sent to Al Satwa Post Office in Dubai after completion, which leads to delayed receipt due to the distance and inability to go to the post office due to lack of time as he works in Al Qusais area.

He added that he asked the mail to hand over the ID card in the offices near his residential area and not based on his place of work. He also said that he forgot his daughter's identity card for three months this year because he did not receive text messages.

Jassim Ali suggested that Emirates Post be able to do the delivery of postal parcels to customers in their homes as soon as they reach the post offices to ensure that the customer receives the next expulsion without any delay. He pointed out that some post offices do not send text messages to customers according to the arrival of their parcels, Delayed processing or destruction of parcels containing gifts or foodstuffs.

He explained that the development of postal services is very important to customers, and that sending the package to the customer to his home will strengthen his confidence in postal services, and if activated the service will lead to compete private courier companies with «Emirates Post».

He pointed out that sending packages to customers would relieve the pressure on the post offices and ensure the receipt of the client to be expelled in a timely manner without incurring any financial penalties as a result of delay in receiving the parcel and stay in the mail store.

Abdullah al-Shehhi said that he proposed to an office in his residential area to link his personal data in the ID card to the e-mail system at the state level. However, his proposal was not taken into account or communicated by the concerned authorities.

He explained that each time he went to the post offices, he had to write his data again in each package he sent inside or outside the country, causing him to make a mistake in writing the data and compel him to write it again by the employee in the mail.

He added that keeping the customer data in the electronic system will reduce the time of the customer and the employee and will contribute to the completion of the work in record time, and will ensure the arrival of packages to their destination without delay. He pointed out that «Emirates Post» needs to take the proposals of customers seriously, and study and apply In order to develop its services.

Hisham Abdulrahman pointed out that Emirates Post should open new branches in the Emirate of Umm Al Quwain and not limit its services to the main office after closing the post office in the industrial zone.

She explained that she lives in the new Salma area near Al Salamah bridge and has to go to the main post office, which is more than 15 kilometers away from her house in order to complete her transactions. She added that opening a new office in the Salama area would reduce the distance and contribute to the completion of the client transactions without exhaustion and fatigue.

She added that opening branches of mail in commercial centers will contribute to the delight of customers and completion of transactions in record time without having to go to the main offices and wait a long time.

Sending packages to customers ensures that the customer receives the timely expulsion.

The opening of branches of mail in the commercial centers are happy customers and perform their transactions in record time.

Traders: Emirates Post has suffered losses

Over the past few years, Emirates Al-Youm has published a number of complaints and comments from traders and companies on the Emirates Post Group, which focused on non-compliance with shipping schedules and measures to restrict postal companies and incur material losses.

Traders with Emirates Post complained that the mail had been recharged to some European countries as a result of a strike by postal workers there without their advice before the decision was made.

The complaints included non-compliance with the dates of dispatch of the shipments, especially that one of them received a call to the date of receipt of the shipment, and was forced not to leave the house on the day specified, but the representative did not attend, was not informed of the postponement of the date, while the shipment arrived the next day.

A trader with Emirates Post was surprised that he was required to pay five times the value of the package, claiming that it had been stored at the post for about three months. After checking the electronic system, it was found that the mail only contacted the client twice, and in two separate periods.

Among the most prominent complaints received by Emirates Post today about Emirates Post is the complaint of Zajel Parcel Company that it was severely affected by a decision by the Emirates Post Group, requiring parcels to have a standard mailing list and setting penalties for violators, "This decision violated the principle of fair competition between companies operating in this field, and the loss of daily losses."

"Emirates Post's practices have led to the absence of a fair competition principle," said Khawla Kabanji, executive director of Zajel Parcel Services. "While the group has committed to delivering packages at uniform prices, it gives other companies lower prices."

"The laws and decisions should be applied to everyone, including the licensed and supervised on the parcel delivery activity in the UAE," she said. She said that Emirates Post, by its decisions, prevented the postal companies from developing their services and monopolizing this advantage for their own benefit only.