The Abu Dhabi Retirement Fund said that there were no delays in paying end of service benefits. He pointed out that 3200 paid end of service bonuses during the past year, on time, according to a declared time commitment for all in providing services. He added that any delays in disbursement are individual, As a result of the delay in the arrival of documents necessary for the completion of the transaction by the employer.

"A specialized department of the Fund is responsible for inspecting and complying with the level of compliance of employers, communicating with non-compliant parties to identify the causes of non-compliance, and collecting funds from the Fund," said the Fund's Director General, Khalaf Abdullah Al Hammadi. And the inspectors of the administration shall have the status of judicial control officers, so that they may carry out inspection visits to these authorities.

Al Hammadi added: "The Fund takes a number of measures to increase the compliance of the employers. Each group of employees is assigned a staff member responsible for managing relations with them and answering their questions and assistance when needed. Also, weekly workshops are held for employers to train them. To use the electronic services of the Fund, and awareness of the pension law, in addition to the explanatory meetings held by those facing some challenges, to identify these challenges and work to resolve them ».

Al-Hammadi revealed that the total number of transactions completed by the Fund's employees during the past year was 144,000 in all departments, with 99.5% commitment to customer service and 99.6% commitment time.

Al Hammadi said that he has succeeded in increasing the compliance of employers, especially in the semi-governmental and private sectors, with the pension law and registering its employees in the fund, and paying their contributions from insurance contributions, by 66% over 2017. The end of service for 3200 citizens of the insured in the Fund, during the last year, on their scheduled dates.

Al Hammadi said that the procedures and mechanisms adopted by the Board of Directors of the Fund in terms of monitoring performance at all sectors and departments of the Fund resulted in an improvement in the overall performance indicator during the last year compared to 2017 and contributed to raising the percentage of completion in projects.

In terms of indicators of improvement and improvement of the Fund's services, Al Hammadi stressed the Fund's keenness to undertake various initiatives and projects to improve and improve the level of services provided to customers through different channels and make them happier. He pointed out that during the year 2018, Which has contributed to improving the quality and accuracy of the services.

He pointed out that with regard to the expansion of the implementation of the electronic linkage project, the Fund was able to connect with 21 bodies at the local and federal levels, contributing to the coverage of 95% of the data required for the annual recognition, as well as to update the pension benefit data by 100% immediately.

He pointed to the results of the direct deduction project launched by the Fund in July last year to collect financial deductions from the bank accounts directly to the insured without the intervention of the employers. He explained that the project was successfully completed and left a number of results Which contributed to increasing customer satisfaction by 90%, reducing the waiting time, and obligating employers to pay their arrears.

The total number of beneficiaries of the direct debit service during the last year was 2004 insured, and 1380 insureds were reviewed and corrected for continuous services before the direct debit application.

As for the Fund's digital transformation strategy last year, Al Hammadi said that the Fund is offering 21 smart services through its various electronic channels. The smart turnaround in service delivery is approximately 100% of the services provided by the Fund. », To be the first default employee to join the team happy dealers in the Fund.

Behind Al Hammadi: "The Abu Dhabi Retirement Fund has taken a number of measures to increase employers' compliance."

66%

Increase in employers' compliance with the Pensions Act during 2018.