(China Eastern Airlines plane crash) Psychological assistance experts: help the families of missing passengers to release their grief
China News Service, Wuzhou, March 26 (Lin Hao, Chen Yanyou, Yu Jing) "The crash is a tragic event, and it has brought irreparable pain to the families of the missing passengers. At this time, any language of comfort is a Pale, what we do is to listen patiently, help them select key information, release their sadness, smoothly pass the period of stressful psychological disorder, and let the 'wound' heal as soon as possible." On March 26, he participated in the rescue work of China Eastern Airlines passenger plane crash. Wang Na (pseudonym), a Ph.D. in psychology, said.
On March 21, China Eastern Airlines flight MU5735 crashed in Tengnan Town, Teng County, Wuzhou City, Guangxi during the Kunming-Guangzhou mission, and 132 passengers and crew on board lost contact.
In the past few days, family members of passengers have arrived in Wuzhou one after another to learn about the progress of the search work, and to the scene of the incident to send their condolences to their relatives.
Together with her colleagues, Wang Na went to various reception hotels and rescue sites, and actively communicated with her family members.
"We respect and understand them very much. Some family members are more resistant. We do not disturb them too much and remind them to take breaks; but more people are willing to communicate with us and express their sadness. We treat them frankly and give them hugs. And through some technical means to help them calm down." Wang Na said.
Wang Na said that the loss of contact with relatives is beyond the psychological capacity of many people, and sadness and crying are normal reactions.
Some family members seemed silent at first, but after chatting, they burst into tears, willing to let others know the true story and inner pain.
"What the psychiatrist does is to puncture this psychological 'pustule' to let bad things flow out and prevent the psychological trauma from worsening and causing more serious consequences." Wang Na said.
While serving the families of the missing passengers, Wang Na also received psychological counseling from front-line rescuers, reporters and other groups.
She said that the psychiatrist will study and judge the details of the person's voice, intonation, eyesight, etc., understand their inner state, and propose a treatment plan.
When encountering such incidents, the parties should also learn to resolve their negative emotions by exercising, diverting their attention, etc.
Wang Na suggested that before going to bed, the parties can retell the important things they have encountered recently, temporarily lay down their burdens, and improve the quality of sleep.
Wang Na also introduced that most of the psychiatrists participating in the rescue were volunteers who signed up spontaneously. They had undergone professional training before departure. During the psychological assistance, they strictly abide by the industry's confidentiality principle and did not disclose the information of the service recipients.
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