How did this open community achieve the maximum number of complaints from more than 200 to 0 per month?
Noise from catering shops and lampblack nuisance to the residents, especially the noise and lampblack nuisance from the shop floor of the open community are the "old difficulty" problems in urban management.
In order to solve this problem, Xinsheng Community, Xiaojiahe Street, Chengdu High-tech Zone used the Shenxianshu colorful community as a pilot, through party building-led owner autonomy combined with government law enforcement and supervision to rectify its business noise and oil fume.
Since the pilot rectification work in August of this year, up to now, the community’s oily smoke and noise has caused zero complaints from at most two hundred residents’ complaints per month.
on site:
The environment in the “severely affected area” has improved
At noon on October 25, it was lunchtime, and the businessmen of the Shenxianshu Plenty Community also became lively.
The reporter saw at the scene that flower boxes were set up outside the commercial and catering shops in the community, and the outer pendulum area was within about a meter under the eaves. There was no occupation of road operations, and there was no obvious noise and oil fume.
The reporter visited several catering shops at random and found that each catering shop was equipped with a fume purification device. The fume in the kitchen was purified by the purification device and then discharged through the flue norms.
In a self-service barbecue restaurant, the reporter saw that a range hood was installed separately on each table.
According to the store, the oil fume generated by each table will also be fed into the oil fume purification device through the pipe, and after purification, it will be discharged through the flue norms.
"According to the regulations, we abolished the outside display area after 10 o'clock in the evening to prevent noise disturbance at night. There is less fumes in the store, the environment is better, and the diners are very supportive." The store said.
Located at No. 96 Xinyi West Street, Xiaojiahe Street, Chengdu High-tech Zone, Shenxianshu Binfen Community is an open community. The 1st to 3rd floors are for commercial use, with a total of 238 shops, of which 34 are restaurants and the rest are residential residences.
Not long ago, it was the "severe disaster area" where residents complained. Residents upstairs complained about noise and fumes from businesses downstairs. The maximum number of complaints per month is as many as 200.
"For a long time, Xiaojiahe Sub-district has managed and enforced many times, but because it is an open community with integrated commercial and residential buildings, the inner circle belongs to the autonomous management area, and the street law enforcement officers cannot directly participate in the management of the inner circle shops and can only receive platform complaints. Later, law enforcement and management were dispatched, and the street has been in a'passive' situation in the rectification of the noise and fumes disturbing the residents in the community." Hao Jin, the head of environmental protection in the urban management office of Xiaojiahe Street, Chengdu High-tech Zone, told reporters.
In order to completely solve this problem, the Xiaojiahe Sub-district Office used party building-led owner autonomy combined with government law enforcement and supervision to rectify the noise and oil fume from the bottom of the fairy tree colorful open community.
Take multiple measures:
The merchant signs the "Civilized Management Commitment Letter"
Establish a "three accounts and one group" autonomous management system
"Starting from 2017, we have explored the'ownership self-government supervision' model of the open community for more than 4 years, and the noise and oil fume'jointly caught', and built a governance in which streets, communities, owners and businesses participate in environmental protection issues. The model is to build a community of social governance in which everyone is responsible, everyone is responsible, and everyone enjoys.” Hao Jin said in an interview that the Shenxianshu Binfen Community established a party branch in 2020, and the party branch leads the industry committee and the college committee. Autonomous organizations such as, councils, etc. understand and respond to residents’ demands in a timely manner, and build communication bridges between communities, streets and communities, and become the "propellant" for improving the governance of the community and the "lubricant" between residents and businesses.
"In addition to the role of the party organization, we have also set up a'three accounts and a group' autonomous management system based on actual work, and mobilized all catering businesses in the area to join the self-monitoring WeChat group of catering businesses to form a business alliance. Use self-inspection and inspections Combining methods to promote self-monitoring of businesses.” Hao Jin said.
At the interview site, the store visited by the reporter found out the "three accounts and one group" kept in the store.
The "three accounts" refer to the "Ledgers for Cleaning of Oil Fume Purification Facilities", "Ledgers for Cleaning of Oil-Water Separation Facilities for Restaurants and Kitchens" and "Ledgers for Work Inspection Records".
Each ledger takes time as the line and regularly records the cleaning of oil fume purification facilities and kitchen oil-water separation facilities by businesses. The photos before and after cleaning are sent to the self-care monitoring group of catering businesses. Law enforcement officers will inspect the scene based on photo feedback. Sign and confirm in the oil fume purification and cleaning record account and the kitchen oil-water separation facility cleaning account.
In response to noise nuisance to the residents, Hao Jin said that because the Shenxianshubianbian community is an open community, the bottom business of the community generally has the phenomenon of operating outside and operating at night, which has also caused the long-term problem of noise caused by the bottom business at night.
In response to this problem, Xiaojiahe Sub-district adopted the management method of “owner’s autonomy as the mainstay and law enforcement as the supplement”, organized communities, community party branches, business committees, property companies, and catering businesses on the ground floor to convene a "dam meeting" to guide the community The Ownership Committee and the bottom businessmen agreed upon the "Shenxian Tree·Colorful Shop Outer Display (Temporary) Pilot Program", which came into effect after being voted by the owners' meeting.
The plan stipulates that merchants can operate in the set up outside area before 22:00 every night, and the deposit will be kept by the business committee.
If there are still catering businesses who insist on displaying outside the specified time and refuse to cooperate with the rectification after persuasion, the Xiaojiahe Law Enforcement Squadron will conduct administrative interviews and administrative punishments.
It is not enough to formulate the "Pilot Plan". Xiaojiahe Sub-district and the Community Ownership Committee formulated the "Fairy Tree·Colorful Merchants Civilized Operation Commitment", and united the community property management company, the industry committee, merchants, and landlords on August 22 this year. The signing ceremony of the merchant's civilized operation undertaking was jointly held by multiple parties.
More than 200 complaints became zero complaints
The future will gradually improve the bottom business attitude
"Through the above work, when the Shenxianshu Bianbian Community has illegally caused lampblack and noise, the residents will report to the party branch and the business committee, and the business committee will report to the party branch and the business committee according to the ) Pilot Program" to impose penalties on its own and deduct the liquidated damages from the security deposit paid by the merchants as the income of all owners." Hao Jin mentioned that since the trial operation of the "Civilized Operation and Self-discipline Commitment of Catering Business Merchants" in early August, it has passed the "government-led, residents The model of “autonomy, business self-discipline, and departmental supervision” piloted the management of Shenxianshu's colorful community. The management of the outer circle of the community is standardized and there are no merchants outside. All the merchants on the inner circle and outside will enter the store before 22:00 at night. All catering businesses in the community are normal. Use oil fume purification facilities.
Up to now, there have been no complaints about the noise and lampblack from the bottom of the Shenxianshu Binfen Community on the Xiaojiahe Smart Governance Platform.
"The results are obvious. As residents, we have truly felt the changes in the living environment. In the past, merchants occupied roads for business operations, and there were serious food fume and noise at night. Now we can no longer see this kind of situation." Mr. Chen, a member of the committee, told reporters.
"After the pilot work is over, we will also create a good business environment and explore related work to upgrade the business model." Hao Jin revealed that in the future, the flower boxes and umbrellas in front of the merchants will be standardized and customized. Make the square environment more beautiful and standardized.
At the same time, Xiaojiahe Street will also create a good business environment, introduce some cultural and creative businesses, and gradually improve and upgrade the business model.
Chengdu Commercial Daily-Red Star News Correspondent Peng Xiangping
Part of the map according to Chengdu High-tech Zone